HomeMicrosoft


Streets and Trips 2009 shuts down after a few minutes
on the road again
Very frustrated at the moment. Got program Mon. finally, installed Tues. Left in RV yesterday. Have found a hotspot tonight....I have a VAIO Laptop with 23 GB left on hard drive and 512 RAM...running windows xp sp2....I know my way around software but not so great with tech...but can do with directions.....so here goes..
The program will work for a few minutes, maybe even as much as 20 min. then I get a message that there has been a problem and has to shut down. Of course no error number, to help me. I also have a hard time with the port for GPS (the one that came with it says Navigation GPS 168)....it likes port 4 but sometimes when it scans it doesn't show up in the list,other times it does. I select it and off we go.Do you have to select the port every time? Finally mid-afternoon today it would not even find the GPS...I disconnected it and then reconnected...still no go.
Is it my laptop......or is it this software? Hope someone out there can help me tonight while I still am able to pick up this wireless signal.
MisterMoonlight
What GPS unit are you using with the software?
on the road again
The GPS receiver that came in the package...it says 'Navation GPS 168' on the back of it
Marvin Hlavac
Navation GPS 168, that's the new USB GPS Stick based on u-Blox 5 chipset.

Not sure what could cause the shutting down issue.

:welcome: to the forums, on the road again!
MisterMoonlight
If your GPS is NMEA compatible (with a COM port interface or COM port emulation over USB), you can try to install GPSDIAG freeware to check if your GPS is working correctly for a couple hours. This will have the advantage of dividing the problem in a smaller one.
Is the problem is there also when you are not using a GPS unit?

Free NMEA Diagnostic tools
tcassidy
If you are using a USB extension cable in place of/ as well as the included cable, this can cause the computer to lose connection to the Navation 168 when the computer returns from Sleep/ Standby. However, any time I have seen this problem, uplugging and restoring the USB connection fixed it.

The shut down problem sounds more like it is related to the software. Have you tried a reinstall of S&T? Also, did you check in the XP Event Viewer to see if a code was left there?

Terry
on the road again
Thank you to you all for your responses. Got kicked off last night in a Flying J tonight. I am using the original cord so ruled that out and reinstalled software today.....again it worked for about 15-20min then it had to shut down. The GPS worked OK for the short time I used it before packing it away. I have 512 Ram and 23 GB. Could it be a memory problem.....is there somewhere that I can look that would tell me how much memory I have left?
tcassidy
Did you check the Event Viewer? Right click on My Computer and choose Manage from the menu. Check under Application in the Event Viewer to see if there is a message as to why the program had to close. If there is a notice and you double-click on it, sometimes the information given can show what the problem is. Unfortunately, just as often it is incomprehensible.

Terry
on the road again
Hi Terry
Found event viewer and it said the following....warning, Source-Route Service; Category-none; Event I.D.-11014
I clicked on it and reads as follows..... the description for Event ID in Source (Route Service) can't be found. Local computer may not have the necessary registry information or message DLL files to display messages from remote computer. May be able to use /AUXSOURCE=flag to retrieve this description. The following information is part of the event. Failed to open Map Point routing construction file. See documentation for details.


Linda
tcassidy
That seems to indicate it got hung trying to perform a construction update. did you try to update it after leaving the wifi area?

Maybe the Microsoft people on this group might have a suggestion.

Terry
on the road again
Hi Terry
Have not tried to update it at all....would it be my wireless network trying to connect somewhere?
Hopefully will be at another Flying J tonight so will be able to log on again.
Again, thanks for your interest.
Linda
on the road again
We arrived in Texas using our map book. Streets and Trips 2009 would not stay on screen consistently for 2200 miles. Sometimes it shutdown when I zoomed in or out. So I left it alone and it worked for an hour before shutting down. It was shutting off more than it would stay on.

Event viewer supplied the following information "warning, Source-Route Service; Category-none; Event I.D.-11014
I clicked on it and reads as follows..... "the description for Event ID in Source (Route Service) can't be found. Local computer may not have the necessary registry information or message DLL files to display messages from remote computer. May be able to use /AUXSOURCE=flag to retrieve this description. The following information is part of the event. Failed to open Map Point routing construction file. See documentation for details."

I have not tried to download new construction updates. I am using the GPS receiver 'Navation 168' with the original cord and also without, plugging the GPS directly into my laptop. I also reinstalled the software.

I turned off my wifi.....in fact turned off anything extra.


I have no idea what do do next. Does the above explanation mean my computer is still trying to connect to another computer? If so where do I look or if it isn't

Sincerely,

Linda
MisterMoonlight
Linda,

I have a suggestion, but i am not sure if it can help you and it may mess up your system. Do not attemp this if you are not technically comfortable (or without a backup or a restore point of your system). I think it is a little bit risky without a backup.

I don't know if you are running windows XP, but if yes, disable the windows firewall for a while after disconnecting from internet.

Install zone alarm (firewall free for personnal usage).
http://www.download.com/ZoneAlarm-Firewall-Windows-2000-XP-/3000-10435_4-10039884.html

Normally, in the old time when i used this product (i don't know for recent version), there was a kind of learning mode (you can use this mode). Each time a software will try to access the internet, a popup windows will happen from zone alarm that will ask you if you want to allow the program to go out on the internet (you may answer no to see what will happen, take care to not accept this forever because it won't show any popup later). This way, you will see if it is related when S&T is trying to access internet when it is dying. I don't know if it is possible to achieve a similar behavior with win xp internal firewall, because i seldom use it.

It is not a solution, but only a mean to get additionnal information on the problem. You can revert back to the system restore point (or backup) once you know enough about this.
Ken in Regina
When I used to use ZoneAlarm (free edition) it was pretty well-behaved. You could easily uninstall it when you were done with it and it would uninstall cleanly. I never had any need to restore after using it.

The Windows firewall does not have a similar feature for blocking or asking for permission to allow outward internet access requests. Most firewalls do not have that feature, as far as I know. Everyone seems to focus just on blocking access from the internet rather than questioning access to the internet.

...ken...
tcassidy
Ok, my 2 cents worth. This is a somewhat interesting discussion about firewalls, however I don't think it is germaine to the case. Whether connection is blocked outgoing or incoming should not lead to the problems Linda is having. I even think the update message is a red herring, possibly not even occuring at the same time as the failure.

Since the time frame has expanded to an hour with the stopping of some services, it is more likely too many things are running in the background. Unfortunately, I am unable to test anything which might assist in resolving this isue. But firewalls... that is really out in left field.

Terry
laptopgpsworld.com About