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USB GPS receiver problems (GlobalSat BU-353)
jc67037
I have an Avertec 3200, I think from 2003. It came with Windows XP SP1. Never any problems until right after I loaded the CD and enabled the BU-353. I did power the laptop down before unplugging the receiver. It wasn't plugged in when I turned the laptop back on and haven't plugged it back in since. I did boot to the BIOS, but nothing there to get me going. I not clicking on anything when the screen goes dark, that's just how I discribed the sound the laptop makes when the screen goes dark. It's the same sound I have heard in the past when I have held the power button down to quickly shut the laptop off, when I didn't have time to wait for logging off and shutting down. It's an older laptop, but a good size to take in the car for GPS.
GadgetGirl
"Click" as in a hardware sound or a "beep" as in software noise? Is it coming from the speakers or from the case?

There is a possibility that the hardware and/or software installation corrupted a file. It can happen. If this were me, and perhaps someone else may have a different opinion, I would reformat the hard drive and reinstall the OS. It's worth trying since you say you never had any problems until the GPS installation. Trying to troubleshoot a corrupted file is just not worth the trouble, in my opinion, especially since you can't even get in to Safe Mode.
If the laptop will enter the BIOS (and remain stable) without "clicking" or restarting, that pretty much eliminates a power or overheating problem.

But, you also have to consider the fact that this is a 7 year old laptop. That is getting old. Perhaps it is just time to get a new one. It's not really worth spending the time trying to figure it out. I know this isn't what you want to hear!

Have you ever re-formatted this laptop before? Seven years is a long time and problems accumulate over time. The registry can become bloated. Drvers and operating system files can become corrupted.

If the "click" is a true hardware noise, I would definitely just purchase a new laptop!

I hope this wasn't too rambling. There is just so many things it could be.
GadgetGirl
My previous post was kind of rambling. Bottom line, this is what I would do:
1. Re-format hard drive
2. Reinstall operating system and necessary drivers.
3. Try reinstalling the GPS.
4. If this doesn't correct the problem and it is hardware related, buy a new laptop.
jc67037
Yes the BOIS remains stable. Not sure on where the single click is coming from."There is a possibility that the hardware and/or software installation corrupted a file." is what I suspect. Will load the Recovery Disk and see what happens. Will doing so re-format the laptop or is that a completely different function? If so how do you reformat? I have thought about taking it to the local repair shop and see what it would cost to do some updating with it, because I like the laptop so well. Thanks so much for the help.
tcassidy
The recovery disk will put the laptop back to the state it was when sold. Everything you have added to it will be lost.

Terry
GadgetGirl
See if the recovery disk is bootable. Most "recovery" disks are. You probably will have to go into the BIOS and set the Boot order first. You will want the CD/DVD player to be the first boot device listed so that the laptop will boot off the CD instead of trying to boot off of the hard drive or a floppy drive. After you do that, try to restart (boot) from the CD. See what prompts you are presented with.

**Note: You may want to read these forum posts: Averatec 3200 Word to the Wise!
Sounds very similar to your problem!**
tcassidy
With a hard drive total failure, you wouldn't get to the safe mode prompt.

Terry
GadgetGirl
Quote:
With a hard drive total failure, you wouldn't get to the safe mode prompt.
That's true. A TOTAL hard drive failure won't boot into Windows, period! But I have had HD's starting to fail that make all kinds of noises and errors. I have an old WD Media Tank that still chugs along moaning and groaning. Sometimes I can't even get Windows to see it! I don't know why I keep it!

My idea was to at least try to reinstall the OS, before deciding it is a hardware problem as he has nothing to lose at this point. I can't determine if the click he hears is a hardware "click", like a HD noise, or a software "click" like a warning beep.
I can't help but think there is a corrupted file somewhere due to the new hardware and driver installation. Maybe it is hardware and it's just a coincidence that the problem started as soon as he installed the new device.

Quote:
I have thought about taking it to the local repair shop
I wouldn't do that as they will charge you an arm and a leg to repair! And I don't think it's worth it for a 7 year old laptop.
jc67037
It doesn't make random clicks. The only time it makes one click is when Windows tries to boot, but fails and goes back to the Screen that gives you the start up choises (safe, mormal, ect.)
I went into the BIOS and set the CD/DVD player to be the first boot device. Then I put in the Recover Disc, it didn't give me any options, it just ran. It automatically loaded Windows XP SP1 and everything the laptop came with, including a 2004 virus software trial.
When I got on the internet the automatic update box poped up and wanted to run. I let it. It took around 40 minutes to load updates all the way to the end of SP2. I'm thinking about updating to SP3, but would like to some how save everything thats on the laptop up to this Recovery point. And do it in such a way as to be reloadable. in case I have the same problem again when I add the BU-353 GPS receiver. Not sure how to find and move all the files.
tcassidy
You need a program that can take an image of the hard drive and store it (preferably elsewhere). My favourite is Acronis these days but others may prefer other tools. As you have not loaded a bunch of stuff on the computer yet, an image may fit on a DVD or large USB key; otherwise a USB hard drive would be an easy solution.

Terry
GadgetGirl

You can make an image as Terry suggested. This will allow you to preserve the entire computer configuration and restore it if necessary.

But I live dangerously...

This is what I would do:
1. Go into the Device Manager in the Control Panel. Make sure you don't have any explanation marks next to anything as these may require drivers.
The drivers that installed from the CD are out-of-date if this is the original disk from 2003. I found the drivers page at TriGem It looks like they were last updated in 2008. So I would update the drivers.
2. Run Windows Update a couple of times to get all the "critical" and important updates, including SP3. I really don't think SP3 is going to cause a problem. If anything, it may help!
3. After everything seems stable and the OS and drivers are updated, try reinstalling the GPS receiver and Streets & Trips.
4. Update the virus program!

Keep us updated!!!
GadgetGirl
One other thing that I would do is to get rid of unnecessary junk that PC manufacturers put on their systems. I'm sure the Recovery disk put this all back on! But you can do this later.
jc67037
Thanks, Terry
Looked at Acronis. Not sure which product to get. Migrate Easy or Home Image 2010.
Would be nice to be able to copy to another harddrive and store on a bootable CD.

Thanks, Karen
Yes all the junk is back, but not as much as I've seen on later model laptops. I will delete it. Will also look into your other suggestions.

Thinking now I will just go ahead and reinstall Microsoft Streets & Trips from my disk. I hope it allows for more than just one install! Then I'll try the BU-353 GPS receiver again and see what happens. I'm really not sure if I did everything correctly, but thought so because it did work until I turned the laptop off. I really didn't understand "start your application for COM port configuration". But believe it would not have worked if it wasn't configured properly, and it did work. Maybe I should call USGlobalSat.
tcassidy
The disk that came with the GPS will install a driver to put the data output on a COM port when you plug the GPS in to an USB port. During the installation of the driver, Windows will tell you what COM port number is assigned. You can set the COM port in S&T to that or have S&T search for it.

Terry
GadgetGirl
I'm sure you did everything right. It was just one of those things that can happen, especially on an aging laptop.
Hopefully, a fresh install straightened everything out.
By the way, did the restore disk erase your hard drive? Hopefully it did! You needed a fresh start. If you lost your documents, it probably did. Did you get any warning that you would lose anything if you proceeded?

Quote:
"start your application for COM port configuration"
When did you get this message? It probably just wanted you to configure the GPS receiver COM port in your Streets & Trips application. It's under TOOLS-GPS-CONFIGURE GPS RECEIVER. (See screenshot.)

I really would at least get all of the Windows Updates, including SP3, before proceeding. Not sure about your receiver or Streets & Trips, but many apps require SP3.
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