iGuidance Error 'Cannot read from hard drive' when trying to activate

Anyone heard of the iGuidance error "Cannot read from hard drive" when trying to activate over the web?

Which version? Is it working fully already as a trial?

Terry

It's iGuidance 2009 and it won't do a thing, won't launch, won't activate, won't work as a "trial" - nada.

Sounds like a bad installation. It happens (to almost everything, not just iGuidance). Perhaps you should uninstall and reinstall, just to be sure.

...ken...

Uninstalled/reinstalled a couple of times now. Nothing. I'm running this on Windows XP. Works fine on Vista, activates fine, but not XP on dual boot machine.

I have 2009 on 2 separate devices, one a UMPC running XP Tablet and the other a HP tablet running Vista Home Premium. I had no trouble installing or activating it on either machine. Are you trying to use a common map install or something out of the ordinary?

Terry

I will add that iGuidance won't start on a regular basis on the UMPC but the error message is 'Unable to install Windows Service.' A repair installation will usually resolve it as if a file is getting corrupted by another program.

Terry

I only activated iGuidance 2009 once, and that was a long ago now, so I don't recall the process that well. But if I recall correctly, if users experience an issue with the default online activation, there I think is also another way to activate the software, isn't there? Explore the other option, if the first option fails.

Nope, no "special installation", nothing wrong with starting the Windows service. Program won't launch and Activation Manager has error (whichever method is attempted) "can't read hard drive"

Scan your HD to check for errors.. nail that down first.

It's installed on a partitioned drive. It seems like for some reason the software doesn't like the partition software-maybe? MS Streets and Trips is also installed on the same partition and works fine.

The desktop icon is hardwired to look at a specific place on the main drive. Right click it and change the location under Properties to point to your file location.

Terry

Went straight to the exe file under program files-same error

Perhaps iGuidance doesn't like to be installed on a drive other than C:\. Is it installed to C:\ drive? If not, can you install it there? Is the map folder in C:\, not just the program files?