if this is my problem i will do this
uninstall Streets 2008 then reboot
after reboot click start click on run type regedit hit oke
edit down to find click oke on find type in automap then click find next
then delete hit f3 then delete untill it can't find automap
then edit edit down to find click oke on find type in street & trip then click find next
then delete hit f3 then delete untill it can't find street & trip
then ext out and reboot
after reboot reinstall street & trip 2008
uninstall Streets 2008 then reboot
after reboot click start click on run type regedit hit oke
edit down to find click oke on find type in automap then click find next
then delete hit f3 then delete untill it can't find automap
then edit edit down to find click oke on find type in street & trip then click find next
then delete hit f3 then delete untill it can't find street & trip
then ext out and reboot
after reboot reinstall street & trip 2008
Thank you for the hint. I'm not quite sure I completely understand the details of this, but I'm going to try to find it.
Thanks again,
Mike Flannigan
Thanks again,
Mike Flannigan
Flannigan,
In simple terms S NIMO S is saying:
1. Uninstall S&T.
2. Reboot.
3. Run RegEdit.
4. Find all instances of "automap" in the Registry and delete them (use EDIT > FIND).
5. Find all instances of "streets & trips" in the Registry and delete them (might be easiest to use just "streets" as the search term).
(Tip: Once you have the initial string entered in the EDIT > FIND dialog, after you do the first Delete of the found Registry entry it's easier to use the F3 key shortcut for "Find Next" than it is to keep clicking EDIT > FIND NEXT.)
6. Reboot.
7. Install S&T.
That was all in S NIMO S's note. I only take a teensy bit of credit for translating ... and only if it helped. If it still doesn't make any sense, it's all S NIMO S's fault.
...ken...
In simple terms S NIMO S is saying:
1. Uninstall S&T.
2. Reboot.
3. Run RegEdit.
4. Find all instances of "automap" in the Registry and delete them (use EDIT > FIND).
5. Find all instances of "streets & trips" in the Registry and delete them (might be easiest to use just "streets" as the search term).
(Tip: Once you have the initial string entered in the EDIT > FIND dialog, after you do the first Delete of the found Registry entry it's easier to use the F3 key shortcut for "Find Next" than it is to keep clicking EDIT > FIND NEXT.)
6. Reboot.
7. Install S&T.
That was all in S NIMO S's note. I only take a teensy bit of credit for translating ... and only if it helped. If it still doesn't make any sense, it's all S NIMO S's fault.
...ken...
Thanks for taking your time to make that easier for me. I know that S Nimo S tried to help and I do appreciate it. I'm sure he does better with my language than I could do with his.
I'll try this when I get some time to study it.
Thanks to you and S Nimo S.
Regards,
Mike Flannigan
I'll try this when I get some time to study it.
Thanks to you and S Nimo S.
Regards,
Mike Flannigan
Quote:
Originally Posted by Ken in Regina
Flannigan,
In simple terms S NIMO S is saying:
1. Uninstall S&T.
2. Reboot.
3. Run RegEdit.
4. Find all instances of "automap" in the Registry and delete them (use EDIT > FIND).
5. Find all instances of "streets & trips" in the Registry and delete them (might be easiest to use just "streets" as the search term).
(Tip: Once you have the initial string entered in the EDIT > FIND dialog, after you do the first Delete of the found Registry entry it's easier to use the F3 key shortcut for "Find Next" than it is to keep clicking EDIT > FIND NEXT.)
6. Reboot.
7. Install S&T.
That was all in S NIMO S's note. I only take a teensy bit of credit for translating ... and only if it helped. If it still doesn't make any sense, it's all S NIMO S's fault.
...ken...
In simple terms S NIMO S is saying:
1. Uninstall S&T.
2. Reboot.
3. Run RegEdit.
4. Find all instances of "automap" in the Registry and delete them (use EDIT > FIND).
5. Find all instances of "streets & trips" in the Registry and delete them (might be easiest to use just "streets" as the search term).
(Tip: Once you have the initial string entered in the EDIT > FIND dialog, after you do the first Delete of the found Registry entry it's easier to use the F3 key shortcut for "Find Next" than it is to keep clicking EDIT > FIND NEXT.)
6. Reboot.
7. Install S&T.
That was all in S NIMO S's note. I only take a teensy bit of credit for translating ... and only if it helped. If it still doesn't make any sense, it's all S NIMO S's fault.
...ken...
There can't be any fault for either of you for trying to help.
Thanks again,
Mike
Flannigan
Thanks again,
Mike
Flannigan
It would be interesting if Flannigan could let someone else who has a say "virgin" computer try his Streets and trips. If he did this and it installs and operates correctly Flannigan would have a pretty good idea that it might be worth the trouble to spend an hour or two cleaning S&T out.
My fear is that my copy of S&T 2008 might have a flaw like Flannigans that will show up at an inopertune time.
My fear is that my copy of S&T 2008 might have a flaw like Flannigans that will show up at an inopertune time.
I have spent many hours cleaning out S&T. I think I could say I may have spent at least a half a day, or more doing that. I went to Microsoft and followed many of their suggestions and suggestions from the many other forums that I thought would help.
I'm not trying to say I have tried everything or that I know enough to do a thorough cleaning, but I have a pretty good knowledge.
I'm almost sure this happened when I downloaded the updates from Microsoft the first week of December. I am keeping the disc in hopes of seeing the "fix" Hunter Green talks about on page 7 / #99 permalink /. I look for that fix almost everyday.
I understand your concern as I see more and more people posting this problem on various forums.
Regards,
Mike Flannigan
I'm not trying to say I have tried everything or that I know enough to do a thorough cleaning, but I have a pretty good knowledge.
I'm almost sure this happened when I downloaded the updates from Microsoft the first week of December. I am keeping the disc in hopes of seeing the "fix" Hunter Green talks about on page 7 / #99 permalink /. I look for that fix almost everyday.
I understand your concern as I see more and more people posting this problem on various forums.
Regards,
Mike Flannigan
I opened the regedit and found automap. I did not delete it and go any further as I was concerned that I would be deleting Streets & Trips 2007 which I do have installed.
The "auto map" listing did not have an extension showing whether it was 2008or 2007.
Would you recommend I uninstall 2007 in ADD Remove programs and then try the regedit ???
I know I can reinstall 2007 if the exercise doesn't let me install 2008 correctly.
Thanks !
Mike Flannigan
The "auto map" listing did not have an extension showing whether it was 2008or 2007.
Would you recommend I uninstall 2007 in ADD Remove programs and then try the regedit ???
I know I can reinstall 2007 if the exercise doesn't let me install 2008 correctly.
Thanks !
Mike Flannigan
I think you answered your own question. You can always reinstall 2007 after.
Remove both, clean every instance of the 2008 and 2007 out of the registry. There are mainly two keys you need to check.
HKey_CURRENT_USER
HKey_LOCAL_MACHINE
reinstall 2008 and check the registry to see if it's the same as before.
BTW: 13.0 is for 2006, 14.0 for 2007 and 15.0 for 2008
Remove both, clean every instance of the 2008 and 2007 out of the registry. There are mainly two keys you need to check.
HKey_CURRENT_USER
HKey_LOCAL_MACHINE
reinstall 2008 and check the registry to see if it's the same as before.
BTW: 13.0 is for 2006, 14.0 for 2007 and 15.0 for 2008
Thanks a lot for the lesson. I am leaving town in the next two days for a couple of weeks so I can't try it until I get back.
I'll do that then and let you know what happens.
As I said, I'm pretty sure this happened because of the Windows updates the first week of December, 2007 ??, but I'm willing to try anything as I'm learning a lot from people like you that may help me in the future.
Thanks again,
Mike Flannigan
I'll do that then and let you know what happens.
As I said, I'm pretty sure this happened because of the Windows updates the first week of December, 2007 ??, but I'm willing to try anything as I'm learning a lot from people like you that may help me in the future.
Thanks again,
Mike Flannigan
If I had access to the faulty system I have an idea I would like to test, It's kind of hard to explain, but here's a summary.
Do you have access to another computer with "normal registry" of S&T 2008 on it? Like a desktop at home? If so there might be a way to export a copy of the correct key (15.0 of the Automap key) values, copying it and importing it back into the defective installation of S&T2008, set the product ID to all zeros, reboot, start S&T and copy the product id for the laptop and then copying the correct ID to the faulty registry. Only a theory, but maybe.... it could work.
Do you have access to another computer with "normal registry" of S&T 2008 on it? Like a desktop at home? If so there might be a way to export a copy of the correct key (15.0 of the Automap key) values, copying it and importing it back into the defective installation of S&T2008, set the product ID to all zeros, reboot, start S&T and copy the product id for the laptop and then copying the correct ID to the faulty registry. Only a theory, but maybe.... it could work.
I do have access to my other Dell laptop that has a successful install of 2008 It was installed the same day Nov 1, 2007 as I installed to this new HP 9000t laptop, Vista Ultimate, 2g, 160g 1.86h, 17" which has S&T 2007 reinstalled and working well.
That theory begs a couple of questions.
1. Since I'm not familiar with this, but think I could perform it, are there any caveats that I would have to worry about. At the very least I should set a restore point before doing any of this ????
2. I probably should uninstall 2007 on this HP laptop ??
3. Perform the suggestion that S NIMO S wrote about and you clarified. ??
4. Then reinstall 2008 on this HP, then perform the theory you just put forth copying the correct automap key from the Dell install files??
5. The last part of your theory has me a little puzzled ("set the product ID to all zeros, reboot, start S&T and copy the product id for the laptop and then copying the correct ID to the faulty registry.")
Lastly, you're flattering the hell out of this old man to assume I'm capable of this, but I'm willing to learn.
Is that what would have to be done ??
Regards,
Mike Flannigan
That theory begs a couple of questions.
1. Since I'm not familiar with this, but think I could perform it, are there any caveats that I would have to worry about. At the very least I should set a restore point before doing any of this ????
2. I probably should uninstall 2007 on this HP laptop ??
3. Perform the suggestion that S NIMO S wrote about and you clarified. ??
4. Then reinstall 2008 on this HP, then perform the theory you just put forth copying the correct automap key from the Dell install files??
5. The last part of your theory has me a little puzzled ("set the product ID to all zeros, reboot, start S&T and copy the product id for the laptop and then copying the correct ID to the faulty registry.")
Lastly, you're flattering the hell out of this old man to assume I'm capable of this, but I'm willing to learn.
Is that what would have to be done ??
Regards,
Mike Flannigan
Quote:
Originally Posted by flannigan
I do have access to my other Dell laptop that has a successful install of 2008 It was installed the same day Nov 1, 2007 as I installed to this new HP 9000t laptop, Vista Ultimate, 2g, 160g 1.86h, 17" which has S&T 2007 reinstalled and working well.
That theory begs a couple of questions.
1. Since I'm not familiar with this, but think I could perform it, are there any caveats that I would have to worry about. At the very least I should set a restore point before doing any of this ????
Yes, anytime you're editing the registry you should backup your files in case the unthinkable happens. It can be risky. Having a recent restore point help plus having copies of all the files you can not afford to lose. Family pictures come to mind hare among several others.
2. I probably should uninstall 2007 on this HP laptop ??
It could help, while in theory it shouldn't matter. Your laptop S&T 2008 install though has demonstrated it doesn't follow expected results.
3. Perform the suggestion that S NIMO S wrote about and you clarified. ??
Yes they are the same I believe. Don't hesitate to remove S&T 2007 for this since you can re-install it later if you need it. having both version might be a source of confusion.
4. Then reinstall 2008 on this HP, then perform the theory you just put forth copying the correct automap key from the Dell install files??
I haven't tried this, but it is a theory. I think so far nothing else has worked. It might be worth a shot if you're willing to take the risk and try it. This is your decision to take.
5. The last part of your theory has me a little puzzled ("set the product ID to all zeros, reboot, start S&T and copy the product id for the laptop and then copying the correct ID to the faulty registry.")
I would set the product ID to all zeros because every ID number is different for each system. I guess S&T uses the Windows key, mac address or something else to generate unique product ID numbers. All zeros has been shown to work on my system at least temporarily. When and "IF" the program starts after copying the missing key values, it should indicate the product ID number in the start screen. Also, in the about files in the help section.
Lastly, you're flattering the hell out of this old man to assume I'm capable of this, but I'm willing to learn.
My mother is 72 and her husband is 77. I introduced both to the internet a few years back. It been a tough learning curve but both enjoy computing. My mother even has a palm, S&T with GPS and my previous laptop. I believe a person is never too old to learn if the desire is there. On the other hand, my in laws would not touch a computer if their life depended on it. It's a matter of personal choice for each.
Is that what would have to be done ??
In theory, yes, but since this is only a theory, it's very possible (even most probable) it will not work and if you are not too at ease with modifying the registry this is something that I hesitate to suggest. I do it because I know you have tried many steps already.
If you want to wait, eventually, I'll be getting another copy of S&T 2008 to install on my new laptop. I'll check the install registry once this is done. I'm hoping this install will bug just as yours so I can try it out myself. This is not a risk free attempt to find a solution. The system could need a complete formating and reinstall of Windows if something goes horribly wrong.
Regards,
Mike Flannigan
That theory begs a couple of questions.
1. Since I'm not familiar with this, but think I could perform it, are there any caveats that I would have to worry about. At the very least I should set a restore point before doing any of this ????
Yes, anytime you're editing the registry you should backup your files in case the unthinkable happens. It can be risky. Having a recent restore point help plus having copies of all the files you can not afford to lose. Family pictures come to mind hare among several others.
2. I probably should uninstall 2007 on this HP laptop ??
It could help, while in theory it shouldn't matter. Your laptop S&T 2008 install though has demonstrated it doesn't follow expected results.
3. Perform the suggestion that S NIMO S wrote about and you clarified. ??
Yes they are the same I believe. Don't hesitate to remove S&T 2007 for this since you can re-install it later if you need it. having both version might be a source of confusion.
4. Then reinstall 2008 on this HP, then perform the theory you just put forth copying the correct automap key from the Dell install files??
I haven't tried this, but it is a theory. I think so far nothing else has worked. It might be worth a shot if you're willing to take the risk and try it. This is your decision to take.
5. The last part of your theory has me a little puzzled ("set the product ID to all zeros, reboot, start S&T and copy the product id for the laptop and then copying the correct ID to the faulty registry.")
I would set the product ID to all zeros because every ID number is different for each system. I guess S&T uses the Windows key, mac address or something else to generate unique product ID numbers. All zeros has been shown to work on my system at least temporarily. When and "IF" the program starts after copying the missing key values, it should indicate the product ID number in the start screen. Also, in the about files in the help section.
Lastly, you're flattering the hell out of this old man to assume I'm capable of this, but I'm willing to learn.
My mother is 72 and her husband is 77. I introduced both to the internet a few years back. It been a tough learning curve but both enjoy computing. My mother even has a palm, S&T with GPS and my previous laptop. I believe a person is never too old to learn if the desire is there. On the other hand, my in laws would not touch a computer if their life depended on it. It's a matter of personal choice for each.
Is that what would have to be done ??
In theory, yes, but since this is only a theory, it's very possible (even most probable) it will not work and if you are not too at ease with modifying the registry this is something that I hesitate to suggest. I do it because I know you have tried many steps already.
If you want to wait, eventually, I'll be getting another copy of S&T 2008 to install on my new laptop. I'll check the install registry once this is done. I'm hoping this install will bug just as yours so I can try it out myself. This is not a risk free attempt to find a solution. The system could need a complete formating and reinstall of Windows if something goes horribly wrong.
Regards,
Mike Flannigan
I have spent quite a bit of time studying the suggestion you made and I'm going to pass on it, because of my ignorance regarding the registry. I'm afraid I might make things worse. If I had a person of your knowledge that I could go back on I might try it. I'm going to stick with "If it aint broke, don't fix it". I'm going to stay with 2007, probably for a long time as I doubt I will buy 2009 even though I have upgraded each year for the last ten or so.
Thanks a lot for the time and effort you put into this, maybe someone else will pick up on it.
Regards,
Mike Flannigan
Thanks a lot for the time and effort you put into this, maybe someone else will pick up on it.
Regards,
Mike Flannigan
I understand your decision. My theory is not risk free. This I wanted you to understand completely before you decided to try it or not.
In the meantime you could use the data folder of S&T 2008 to update the map data folder in S&T 2007. Your S&T 2008 purchase would not be a total loss and maybe MS will come up with a patch later for this problem.
In the meantime you could use the data folder of S&T 2008 to update the map data folder in S&T 2007. Your S&T 2008 purchase would not be a total loss and maybe MS will come up with a patch later for this problem.
Thanks for that tip, I will use it.
Regards,
Mike Flannigan
Regards,
Mike Flannigan
I have been have same problems after 2 weeks of ST-08 working fine.
then stopped run after... reading all suggestion. i called Mic-tech. they did a remote connection to my labtop.looked at a few things and DL a ST_TOOLs.exe.
boom problem fix'ed
he deleted all his tracks i tried to look for what he used. But he deleeted.
So they have a fix.
if anyone know how to retrieve deleted stuff i will and share the fix
then stopped run after... reading all suggestion. i called Mic-tech. they did a remote connection to my labtop.looked at a few things and DL a ST_TOOLs.exe.
boom problem fix'ed
he deleted all his tracks i tried to look for what he used. But he deleeted.
So they have a fix.
if anyone know how to retrieve deleted stuff i will and share the fix
Hey, JIVEY,
Welcome to Laptop GPS World.
That sounds promising! It may mean Microsoft may have a fix for this issue. Anyone wishing to spend the time on the phone with Microsoft Tech Support? If you do, let the rest of us know...
Welcome to Laptop GPS World.
That sounds promising! It may mean Microsoft may have a fix for this issue. Anyone wishing to spend the time on the phone with Microsoft Tech Support? If you do, let the rest of us know...
Thanks for letting me know about this. I keep looking on other forums including Microsoft and haven't seen anything yet.
I'll let you know if I see anything.
Mike Flannigan
I'll let you know if I see anything.
Mike Flannigan
Mike, read the posting before mine . JIVEY writes Microsoft has a fix, but you need to phone the MS Tech Support for it. They will apparently fix it for you while on the phone. I guess it's now just a matter of taking a half an hour for the phone call. It may be worth giving it a try.
Quote:
Originally Posted by Marvin Hlavac
Mike, read the posting above mine . JIVEY writes Microsoft has a fix, but you need to phone the MS Tech Support for it. They will apparently fix it for you while on the phone. I guess it's now just a matter of taking a half an hour for the phone call. It may be worth giving it a try.
product key. Mine was purchased at staple us. they where willing to help anyways. The whole thing took less then an hour.After he connected to my laptop he did a DX report then DL ST_tools.exe From what the tech said its a common problem. Also he updated my maps and reconfigured my GPS locater.
So if you have an hour to spare? i'm sure they can fix you up.
thanks all for your input and effort to resolve our problems.
Good Luck!
JIVEY,
Thanks for the input on this. When you called Tech Support, did you have to 'pay' for this fix?
tr
Thanks for the input on this. When you called Tech Support, did you have to 'pay' for this fix?
tr
Quote:
Originally Posted by rrdn57
JIVEY,
Thanks for the input on this. When you called Tech Support, did you have to 'pay' for this fix?
tr
Thanks for the input on this. When you called Tech Support, did you have to 'pay' for this fix?
tr
No Sir, Did not cost me anything but some time. Give em a call I am very pleased they where quite helpfull. he even spoke good english...lol
Marvin: I did read the post above yours.
Thanks for the follow up.
The only reason I haven't tried to contact Microsoft support is because the only link I can find is one that charges $35 for the contact. My mathematics says it isn't wise for me to spend $35 on software that cost me $39. Under that condition I would rather use my 2007 and wait for the 2009 version and maybe buy that one. Although I may just stick with 2007 since I have begun to rely on other programs like Live Search Maps and Garmin Map Source.
Thanks again.
Regards,
Mike Flannigan
Thanks for the follow up.
The only reason I haven't tried to contact Microsoft support is because the only link I can find is one that charges $35 for the contact. My mathematics says it isn't wise for me to spend $35 on software that cost me $39. Under that condition I would rather use my 2007 and wait for the 2009 version and maybe buy that one. Although I may just stick with 2007 since I have begun to rely on other programs like Live Search Maps and Garmin Map Source.
Thanks again.
Regards,
Mike Flannigan
Mike, but JIVEY says he wasn't required to pay for customer service. I don't remember what was involved in phoning MS, it's been several months since I used their tech support regarding Streets & Trips, but I didn't pay a penny either.
Thanks again for the reply.
I admit I have spent so much time on this I probably lean toward giving up. However, I'm goint to try to find a phone # I can use to "maybe" not spend more on this can I should.
I'll let you know if I can find it.
Regards,
Mike Flannigan
I admit I have spent so much time on this I probably lean toward giving up. However, I'm goint to try to find a phone # I can use to "maybe" not spend more on this can I should.
I'll let you know if I can find it.
Regards,
Mike Flannigan
I don't have Streets and Trips on this laptop, so I cannot look up the phone number, but I know where you can locate it easily. It is in the help file somewhere. It it may be accessible by clicking Help > About ...
I tried a "short" search on my S&T 2007 and didn't find anything. I'll spend some time tomorrow to see if I can find a phone contact and I'll let you know what I find.
Thanks again for spending your time on this.
Regards,
Mike Flannigan
Thanks again for spending your time on this.
Regards,
Mike Flannigan
Mike,
The number for Microsoft Tech Support is 866-452-4755 if my notes are correct.
Since I returned my 2008 S&T, I plan to wait for the 2009 version. At least now I have some confidence that 2009 will work.
If I understand it, Microsoft takes control of your PC and makes the necessary changes. Do you know if it requires a broadband connection? I have only slow dial-up.
The number for Microsoft Tech Support is 866-452-4755 if my notes are correct.
Since I returned my 2008 S&T, I plan to wait for the 2009 version. At least now I have some confidence that 2009 will work.
If I understand it, Microsoft takes control of your PC and makes the necessary changes. Do you know if it requires a broadband connection? I have only slow dial-up.
Thanks a lot for that info. I have copied it and will keep it in my huge folder on this subject.
I don't thing I want to go through a lot more time and effort on this 2008 subject, since I am happy with 2007 working well with me.
However, I think your info will help me to buy 2009, when it comes out. I really enjoy using Streets as I have said before, for many years.
I think I'm just going to wait for 2009 to come out and try again.
Appreciate your help. Hope I can return the favor, someday. Same to Marvin.
Regards,
Mike Flannigan
I don't thing I want to go through a lot more time and effort on this 2008 subject, since I am happy with 2007 working well with me.
However, I think your info will help me to buy 2009, when it comes out. I really enjoy using Streets as I have said before, for many years.
I think I'm just going to wait for 2009 to come out and try again.
Appreciate your help. Hope I can return the favor, someday. Same to Marvin.
Regards,
Mike Flannigan
I had the same problem. After reading through all the posts on the subject and trying all the suggested fixes, I finally called TS. It did not cost me and they fixed it right away. I am currently about 1500 miles from home with my family in the car, with our entire vacation layed out in S&T! You can imagine how happy I am now!
JANETANGEL, welcome to Laptop GPS World, and thanks very much for confirming the good news!
Thanks again for helping an old man learn something. I found it and I'm going to pursue it soon.
Regards,
Mike Flannigan
Regards,
Mike Flannigan
Quote:
Originally Posted by JANETANGEL
I had the same problem. After reading through all the posts on the subject and trying all the suggested fixes, I finally called TS. It did not cost me and they fixed it right away. I am currently about 1500 miles from home with my family in the car, with our entire vacation layed out in S&T! You can imagine how happy I am now!
I'm glad i shared my MS Tech experience with this forum and that it may have Helped some fix there TS-08 issues.
Marvin:
I contacted M.S. support and they FIXED 2008. It took about 45 minutes on the phone.
Thanks again for your patience with me and the note from Janet Angel.
I'm not going to delete 2007 for quite a while, just in case.
Regards,
Mike Flannigan
I contacted M.S. support and they FIXED 2008. It took about 45 minutes on the phone.
Thanks again for your patience with me and the note from Janet Angel.
I'm not going to delete 2007 for quite a while, just in case.
Regards,
Mike Flannigan
Ten Bear & Ken:
I called Microsoft Support (866-452-4755) and they fixed 2008 with remote support. It was painless and took a little less than an hour. NO COST.
You need to have it installed and need your "Product ID" and "Product Key".
I wanted to thank you for your help.
Regards,
Mike Flannigan
I called Microsoft Support (866-452-4755) and they fixed 2008 with remote support. It was painless and took a little less than an hour. NO COST.
You need to have it installed and need your "Product ID" and "Product Key".
I wanted to thank you for your help.
Regards,
Mike Flannigan
I called Microsoft Support (866-452-4755) and they fixed 2008 with remote support. It was painless and took a little less than an hour. NO COST.
You need to have it installed and need your "Product ID" and "Product Key".
I wanted to thank you for your help.
Regards,
Mike Flannigan
You need to have it installed and need your "Product ID" and "Product Key".
I wanted to thank you for your help.
Regards,
Mike Flannigan
That's great news, flannigan. It must be a fairly serious problem if you have to go through tech support as the only means of fixing it, rather than a simple patch download. I hope it stays fixed.
What did they tell you to do if you ever have to reinstall it? Does that mean another call to tech support? Just curious.
...ken...
What did they tell you to do if you ever have to reinstall it? Does that mean another call to tech support? Just curious.
...ken...
I don't know the answer to that.
I did find out that the 1 year warranty period would be the cutoff for free tech support.
Regards,
Mike Flannigan
I did find out that the 1 year warranty period would be the cutoff for free tech support.
Regards,
Mike Flannigan
Mike, thanks for letting all of us know. I'm glad it has been solved, and that gives us hope this issue will not appear in the future Streets & Trips 2009 version.
JANETANGLE,
Thanks for passing on the info about a fix for 2008. Concur with Marvin. S&T 2009 impact is critical to ensure a future for the product. Only disappointment or lack of detail on the exact fix is that hopefully it not a recurring item that can cause another shutdown of 2008 without warning!
Thanks for passing on the info about a fix for 2008. Concur with Marvin. S&T 2009 impact is critical to ensure a future for the product. Only disappointment or lack of detail on the exact fix is that hopefully it not a recurring item that can cause another shutdown of 2008 without warning!
Thanks so much for all the info here. Just to add to a useful thread, i had this problem april 2, 2008. I just figured my sorry laptop was on the fritz so I reinstalled the intire OS. (erased my harddrive)
Now it's april 15, 2008 and the exact same thing happened again. So the moral is, don't start from scratch like i did. Sure i was able to use ST2008 for 2 weeks, but I'm back to square one. And i didn't even have a single other program loaded on my laptop besides xp and ST2008. It's midnight so now I'm jsut going to wait for support to open in the morning. thanks so much for everyones posts here, very good detective work.
Now it's april 15, 2008 and the exact same thing happened again. So the moral is, don't start from scratch like i did. Sure i was able to use ST2008 for 2 weeks, but I'm back to square one. And i didn't even have a single other program loaded on my laptop besides xp and ST2008. It's midnight so now I'm jsut going to wait for support to open in the morning. thanks so much for everyones posts here, very good detective work.
Marvin:
Streets stopped working for me the first week of December 2007. It was fixed the first few days of April 2008. (5 months)
Do you think Microsoft will rebate all of us the pro-rated amount of our purchase (theoretically 42%) for the time we could not use their product ??????? Oh well, we can all dream, can't we.
Thanks again to your forum for the help.
Regards,
Mike Flannigan
Streets stopped working for me the first week of December 2007. It was fixed the first few days of April 2008. (5 months)
Do you think Microsoft will rebate all of us the pro-rated amount of our purchase (theoretically 42%) for the time we could not use their product ??????? Oh well, we can all dream, can't we.
Thanks again to your forum for the help.
Regards,
Mike Flannigan
mbrazzeal, welcome to Laptop GPS World. After you make the phone call to Microsoft technical support, let us know if the fix works for you, too.
Mike, nice try .
Mike, nice try .
well I found out the problem from Microsoft. Apparently it's a known issue that people using their mouse with their left hand to operate ST2008 are having crashes with the program. Come on, if you can't joke with other ST2008 users, who can you joke with.
keke. Well there is a patch that is installed onto my comp called STreset.zip that seemed to auto reset ST2008. After it valadated my copy, it reset it and is now working fine. And confirmed, it took about 45 mins total. As a precaution I took the zip file out of the recycle bin where the tech put it and am putting it in my ST2008 folder incase i need it again.
Thanks again for all the hlp here.
keke. Well there is a patch that is installed onto my comp called STreset.zip that seemed to auto reset ST2008. After it valadated my copy, it reset it and is now working fine. And confirmed, it took about 45 mins total. As a precaution I took the zip file out of the recycle bin where the tech put it and am putting it in my ST2008 folder incase i need it again.
Thanks again for all the hlp here.
Thanks for the tip on removing the file from your recycle bin. I did the same.
Regards,
Mike Flannigan
Regards,
Mike Flannigan
Is the file STreset.zip the whole fix or is there more that has to be done to complete the fix?
Seems like 45 minutes is a long time to install a fix; especially if you have give MicroSoft access to your computer for that long.
Seems like 45 minutes is a long time to install a fix; especially if you have give MicroSoft access to your computer for that long.
i'm pretty sure the zip is all you need. 45 mins is what it takes to remotley access your comp and verify you. then about a 5 min dl of the file, then the tech starts the program STreset.
Is the 45 minutes using dial-up or broadband? How large is the zip file? These are things that will affect the time but I haven't seen any mention of them.
I am using broadband.
The weakest link was their server. It took about 4-5 mins to dl the file and it was tranfering at 11-14KB/sec. I asked the guy why it was so slow and he commented that it was their server. It was overworked he commented.
The weakest link was their server. It took about 4-5 mins to dl the file and it was tranfering at 11-14KB/sec. I asked the guy why it was so slow and he commented that it was their server. It was overworked he commented.
Just read through all 11 pages of the same problem I am having with S&T 2008. I tried everything Mike Flannigan did with the same results - no luck!
Finally read about Microsoft being able to repair it so I will try that now. Just wanted to get my voice added to the problem.
Finally read about Microsoft being able to repair it so I will try that now. Just wanted to get my voice added to the problem.
Tom, sorry that you had to go through all that, but thanks for letting us know. I just added a note to the very first posting of this thread, letting readers know the fix has been found. I hope Mike doesn't mind I edited his posting. And, by the way, big thanks goes to Mike for starting this 11 pages long thread.
Marvin:
Please feel free to use any of my postings. I'm flattered and thanks for all the help.
Regards,
Mike Flannigan
Please feel free to use any of my postings. I'm flattered and thanks for all the help.
Regards,
Mike Flannigan
Marvin - Called Microsoft this evening and they took control of my computer and "fixed" Streets & Trips 2008. At least for now it opens!
Thank you and Mike for a final solution!
Thank you and Mike for a final solution!
thanks for all of the suggestions. i too had the same problem with MS S&T 2008, called their tech support, and he took control. He downloaded the zip file "ResetST-1" and ran it. I was finally allowed to enter the Product Key from the inside sleeve of the case, and the program runs! Now, after S&T loaded, the tech support had me minimize the program, then he went to delete the zip file and the extracted file from desktop. I'm running Firefox and for whatever reason he did not delete all instances of the reset tool. I still have it on my pc. I would be glad to share it, but don't know if that's legal, or if it's legal for me to even have the file since he attempted to delete it. Give me your thoughts. I know I WILL NOT be deleting it from my pc as I don't want to go through this nightmare again. I'd be glad to, uh, share it if anyone wants it.
Hi streetsfix,
Welcome to Laptop GPS World. :welcome:
Welcome to Laptop GPS World. :welcome:
Microsoft hasn't made
the file available to the
public at their web site,
that's an indication they
don't wish the file to
be freely available.
the file available to the
public at their web site,
that's an indication they
don't wish the file to
be freely available.
roger. makes good sense. there must be something about the file that prevents them from publicly releasing it. also, the file is proprietary to MS so best it stay where it is...on my pc! wahoo!!
Quote:
Originally Posted by Marvin Hlavac
Microsoft hasn't made
the file available to the
public at their web site,
that's an indication they
don't wish the file to
be freely available.
the file available to the
public at their web site,
that's an indication they
don't wish the file to
be freely available.
Which brings the question, what does it really do to the system?
from what i could tell from what he was doing, it appears that it is nothing more than a tool that allows one to activate the product using the Product Key that was inside of the sleeve, without actually going ONLINE to do so. That may be the, uh, key. That the "reset" tool allows bypassing what appears to be a buggy online product registration process (new to 2008 S&T). I doubt they'll release the tool, proly make the fix in 2009 version.
I don't suppose anyone can email me this file? I'm not on a "high-speed" internet as the tech required...and I need to get my Streets and Trips 2008 working before I go on a trip.
Thanks
Thanks
Rangerstyle:
I sent an e-mail to your e-mail address with the zip file attached.
I'm also attaching it to this reply.
I hope it works for you.
Regards,
Mike Flannigan
I sent an e-mail to your e-mail address with the zip file attached.
I'm also attaching it to this reply.
I hope it works for you.
Regards,
Mike Flannigan
Got my copy of streets & strips 2008 fixed. Called MS tech support, they wanted to remote connect to my PC. Told them that was an unacceptable solution, I do not want anyone to take control of my computer. They sent me the patch file via email, explained what it would do, problem fixed, end of story.
I had the same trouble as of yesterday (07/Aug/2008) and I also rang MS Support in the US as Streets & trips is NOT supported here in the UK but after been given a case number I was put through to India where all I was given was a link to www.skydrive.live.com and was told I could find a patch there. Well I couldn't so could anyone possibly email me through the patch. I am on broadband so any large files should be OK. I just don't want to ring MS Support in the US again as it's not cheap!
Hi nobby, and welcome to the forums. Please correct me anyone if I'm wrong here, but if I understand it correctly, this file resets the 60 day trial period back to day one. If that's the case, the problem with sharing this particular file is, that it would allow anyone to use unlimited number of installations of Streets & Trips indefinitely (beyond the 60 days).
I think it is reasonable that Microsoft has not released this file as a publicly available download. I would not want this website to be used to leak the file to the public. I hope you understand. Thanks.
I think it is reasonable that Microsoft has not released this file as a publicly available download. I would not want this website to be used to leak the file to the public. I hope you understand. Thanks.
Marvin:
Again, I want to thank you for teaching me a valuable lesson I just didn't understand.
Regards,
Mike Flannigan
Again, I want to thank you for teaching me a valuable lesson I just didn't understand.
Regards,
Mike Flannigan
No problem, Mike.
Actually, I have a full copy of S&T 2008 with Licence key but I expect a long 'chat' with MS support on Monday - something to look forward to!
FWIW, MS has a KB article 314590 dated April 30, 2008 covering this. I followed the instructions and fixed it. 5 min.
Hi beemer9,
:welcome: to Laptop GPS World.
The KB article covers a similar issue, but not exactly the same as discussed in this thread, though.
:welcome: to Laptop GPS World.
The KB article covers a similar issue, but not exactly the same as discussed in this thread, though.
If someone could please email me the Microsoft support file that would be great. I have spent 6 hours troubleshooting this issue, it would have been nice if Microsoft had something in there knowledge base regarding this problem. I found this 12 page post 4 pages into my 10th google search!
Thanks in advance.
Thanks in advance.
Hi JasonAndres,
:welcome: to Laptop GPS World.
I hear Microsoft technical support is now quite quick at fixing it. Just give the a phone call, and your Streets & Trips 2008 should be running in no time.
:welcome: to Laptop GPS World.
Quote:
Originally Posted by Marvin Hlavac
Please correct me anyone if I'm wrong here, but if I understand it correctly, this file resets the 60 day trial period back to day one. If that's the case, the problem with sharing this particular file is, that it would allow anyone to use unlimited number of installations of Streets & Trips indefinitely (beyond the 60 days).
I think it is reasonable that Microsoft has not released this file as a publicly available download. I would not want this website to be used to leak the file to the public. I hope you understand. Thanks.
I think it is reasonable that Microsoft has not released this file as a publicly available download. I would not want this website to be used to leak the file to the public. I hope you understand. Thanks.
Marvin's correct, ring up MS Support (not an easy thing to do if you live in the UK as you have to ring the US Support number) They will most likely remote take over your PC, you get taken to www.skydrive.live.com where somewhere there is the download file to correct MS S&T2008, unfortunately it's password protected so as much as I'd like to pass the file on, I can't. You do have the 'excitement' of speaking to someone in India when you eventually get put through though! The two numbers you can try are:- +1 800 936 5700 & +1 866 452 4755. I only wish I could help more as it's a pain to ring MS Support
Can you send me the file you used to fix Streets & Trips 2008 as i am not having any luck with Microsoft Support! Thanks!
Did you have any luck getting the file to repair Streets & Trips 2008? I am having the same problem and have spent hours with Microsoft support as well with no luck! Thank!
... as nobby said, the file is password protected, so it wouldn't do you any good.