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Cannot instal Garmin Mapsource on 64 bit Vista
Stan
I bought a new 64 bit Vista machine, but cannot install MAPSOURCE on it. I get the message "Windows Installer could not be accessed" when I try with the latest version 6.15, and a different error when I try the original CD. Garmin techies have not been able to help. At the same time, there is no problem installing it on my XP machine. Any ideas?
Ken in Regina
What did Garmin tech support say?

...ken...
Stan
They tried and tried, but without success and said it was a windows issue, to do, I think, perhaps with the register
Ken in Regina
Did they confirm that Mapsource has been tested and normally works on 64-bit Vista? Are they saying that the problem is only on your system?

...ken...
Stan
Yes, they say that it should work
Ken in Regina
I have no experience with 64-bit Vista. ...... Well, actually I installed it on a new system I built in January but after I tried installing some of the stuff I want to use and ran into driver issues I reformated the drive and installed XP Pro instead.

I have two systems with 32-bit Vista. One of the things I've found with installing software on Vista is to make sure the installer gets admin priviledges. If I'm installing from removable media (CD/DVD), I create a shortcut on the desktop for the SETUP.EXE file on the disk and set the shortcut to "Run as Administrator". If I'm installing from a downloaded .EXE file, I drag a copy of it onto the desktop or create a shortcut and set it to "Run as Administrator".

The Garmin techs probably already had you try it, but it's worth mentioning just in case.

...ken...
Stan
Yes, I tried that and get the message: "Windows installer could not be accessed; ..can occur if you are running in safe mode, or if Windows Installer not properly installed.."
tcassidy
There seems to be a lot of information on that error on the web, not necessarily related to a specific program installation. This one looked interesting.

http://www.winhelponline.com/blog/vista-the-windows-installer-service-could-not-be-accessed/

Terry
Stan
Thank you.
I had come across that one, and I tried the first suggestion, but this did not work.
As I non tech person, I am afraid to try the second one as I am afraid to damage the registry. I think that is where the problem lies, as the Garmin person was suprised that there did not seem to be a Garmin folder created in the registry related to "Local Machine\Software". (A Garmin folder does get created in the Registry for "Current User\Software"

I don't know where to turn: Garmin says its a Microsoft issue, Microsoft says the warranty is covered by the Computer Manufacturer who preloaded the system (Gateway), and Gateway of course say they don't cover issues related to 3rd party (Garmin) software.
tcassidy
The problem is Microsoft rather than Garmin related. However, Microsoft is correct in referring you to Gateway. I don't think you can solve it that way. You need to find a local computer shop (I don't mean big box store). I bet a computer geek could solve it in a couple of minutes. Ask your friends or coworkers for a recommendation.

I'm surprised you don't have problems installing other programs with an msi issue.

Terry
tcassidy
I just experienced a similar MSI error message while updating one of my XP boxes from MapSource 6.15.4 to 6.15.6 via a download. I didn't bother to track it down though. I just copied MapSource.exe from one of the other computers. It doesn't appear any of the other files are necessary as it starts fine. Something to consider.

Terry
abid
Hi, i have a problem installation about mapsource, my computer is windows 8 with 64-bit.
when i strart install mapsource with click next, it's appear "Previous mapsource not found! setup will terminate" ...
can anyone help me?
thanks before...
Boyd
Do you have a working copy of Mapsource on an older computer? If so, then use GMTK to move everything to the new computer: http://www.javawa.nl/gmtk_en.html

Quote:
New PC? Use JaVaWa GMTK first, then install MapSource

When you use JaVaWa GMTK to transfer maps to a new PC it is higly recommended to do this before installing MapSource. The downloadable version of MapSource is an update version, that refuses to install when no older version exists. JaVaWa GMTK prepares, when necessary, automatically your PC so that MapSource will install properly.
If that doesn't work, the fix for this used to be to install Garmin Basecamp before you install Mapsource. I am not sure that this still works due to changes in Basecamp however. But it's worth a try. http://www8.garmin.com/support/download_details.jsp?id=4435
Ken in Regina
If you have something like WinZip or 7-zip you can unzip the Mapsource installation file into a temporary folder (it's actually a self-executing zip file) and install it from there.

Do NOT use the Setup.exe file to install it. There is a .MSI file but I can't recall its name (I'm not at my computer). Double click the .MSI file to launch it and start the installation.

...ken...
Boyd
Did you have maps installed in Mapsource on your old computer? Did you copy them to the new computer? If so, getting Mapsource to run is just part of the battle. Simply copying the files from the old computer will not make the maps accessible in Mapsource.

This is due to the fact that Mapsource depends on Windows Registry entries to find its maps, and simply copying the files does not create the needed registry keys. This is where the GMTK program comes in handy, it creates the registry keys when you use it to transfer maps.

I always thought using the Windows registry to access maps was a really bad idea, but maybe it made sense back when Mapsource was first introduced? Garmin created a new map format called "gmap" perhaps 10 years ago when they began supporting the Macintosh. The registry approach doesn't work on the Mac, since there isn't any registry. Garmin is now using gmap on both Macs and PCs, and these files can simply be copied from one place to another without worrying about registry keys.

There are still plenty of the old registry based maps around though such as old Garmin products, and third party mapmakers have been slow to embrace the gmap format.
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