Tom, could you provide a bit more info? What laptop is it? Does it say in its owner's manual that it comes with a built-in GPS receiver/antenna?
The software,
Microsoft Streets & Trips, did it include a
small "USB stick" that reads "Microsoft" on it? That would be an external GPS receiver/antenna. The USB GPS stick indeed contains a u-blox 5 chip, and it is GPS and Galileo network capable. If the software can recognize it, but no useful signal is being received, then as Terry says, take it outdoors to give it better signal. Also, if the USB GPS stick is plugged directly to your laptop, it may suffer from interference, and it may never acquire GPS fix. Use (the included?) USB extension cable to keep at least a small distance between the USB GPS receiver and your laptop PC.