Hi Dan,
Welcome to
Laptop GPS World forums!
1. I wonder if the issue could be solved for you (and many others) if the "City First" option took into consideration not just the one single city you type in, but also all the surrounding cities. (This could be an optional feature.) Sometimes a street address you are searching for may be just across the street, but the other side of the street may be technically already a different city. I think I would welcome such option.
2. Qwerty: YES!!!. For a PPC or PND users, perhaps I can see a slight advantage of the ABC keyboard used on a small screen, but a Tablet PC and most UMPC users are not limited to such small screen size. The PC and the UMPC version could have Qwerty, imho