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Did I buy Streets & Trips version 2009 or 2010?
boatiac
Hello and Happy Holidays

Santa brought me M/S Streets & Trips. I have been running M/S S&T 2005. Reading the blog about even the differences between 2009 and 2010, I want to make sure I have Microsoft Streets and Trips 2010. The box says nothing about being 2010. It does look like the same box on MS's website which advertises 2010.

However, when I go to install, it says "installing Street & Trips 2009", all the #'s on the box seem to indicate (for example) Microsoft Corp. 2009. The Cert of Authenticity also states "Streets & Trips (GPS) 2009 Win32". The clerk at Office Depot where the software was bought stated it was the latest version as they just got it in a week ago. I was also told I couldn't return it if it was installed.

So, how do I know which version I have? If it is 2009 will I get a free upgrade to 2010, or will the 2009 version update with the same features as 2010. Not sure what to do here.

TIA,
boatiac
boatiac
Can't someone here help me out?
tcassidy
Sounds like you have 2009. There is a sticker on the 2010 box saying 2010. Otherwise, they are the same.

Terry
boatiac
Thanks tcassidy

So are you saying 2009 and 2010 are pretty much the same?
Marvin Hlavac
Welcome to the forums, boatiac. The boxes look alike. The only difference is that one of them has a yellow "sticker" that reads: "Includes newest 2010 map data".

The program itself has been quite improved. The differences in the functionality have been described in our Review: Microsoft Streets and Trips 2010.
boatiac
So then, as I understand it, the (apparent) 2009 version will probably not update with the 2010 fixes and functions. Looks I'll be trying to return this.
Marvin Hlavac
Yes, the sales person must have made a mistake thinking he was selling the newly arrived stock.
Ken in Regina
Boatiac,

As has been stated, there is a vast difference between 2009 and 2010 versions. The maps are improved (a whole year's worth of new data plus corrections). And the program has some significant enhancements.

The program was misrepresented to you by Office Depot. I would take it back, tell them it was misrepresented and insist on it being replaced with the latest versions (2010). Don't take No for an answer. They don't do refunds on opened software but there is no reason not to exchange it for the correct version because the older version does you no good. My local Office Depot has generally been quite reasonable about similar situations where they have been in error.

...ken...
boatiac
Thank you all very much for the responses. I will definitely be taking it back. My dw is the one that bought it and she specifically asked if it was 2010, and was told it was. Thank you all again, and once I get it, I will surely be revisiting this site.

Boatiac
Marvin Hlavac
As Ken says, do insist on exchange. It was the store's mistake.

Microsoft will take the software back from you, if you want, but it would be much quicker if you could just exchange it in your local store.

Good luck, and do let us know...
ArcticCat
I got 2009 from a guy on ebay, he was selling them as 2010 version. I bought the 2010 model at best buy, it says 2010 on the box and when you install it will say 2010, not 2009
boatiac
Hi all

I was able to return the Streets & Trips back to Office Depot. I went in all prepared for an argument (as I had opened the box), and got excellent customer service instead. They did not have the S&T 2010, so they returned my money without the slightest hesitation. Ended up getting it at Staples (but without the GPS locator, no big as I have a GPS).

Thank you all again for your help.

Boataic
Marvin Hlavac
Congrats!
Ken in Regina
That's good news. I have always found my local Office Depot to be very reasonable to deal with.

...ken...
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