I have Windows 7 / 64 bit and Microsoft Streets & Trips 2010 WILL NOT install properly. Is there something I am doing wrong?

Hi Horizon05,

Tell us more details and maybe we can help. What symptoms are you experiencing? If there is an error message - what exactly does it say?

Thanks,
Larry

While installing, Streets & Trips seems to be installing just fine. At the end it even says "Installation successful". However, when I click on the icon to open the program, it just starts installing again. Or if the disk is not in the drive when I click on the icon, it tells me to put the disk in the drive to begin the install. I never get past this. I've tried 3 times and gave up. I've rebooted my computer and even did an uninstall for a clean re-install.

It shows up in my list of programs, but does not work. Could this be a Windows 7 / 64 bit issue?

I installed S&T 2010 on Windows 7 64-bit with no problem on my desktop PC. I did install it from the downloaded trial version and bought the license later after I decided I liked it. Maybe try downloading the trial and install from that, then enter your CD license key.
***************************************************************
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It seems to me that your desktop icon is linked to the wrong file in your application folder; it should be linked to Streets.exe.

It seems to me that your desktop icon is linked to the wrong
file in your application folder; it should be linked to Streets.exe.

Thanks GadgetGirl, I did think of doing that but when I checked at the d/l site, it was going to take in excess of 13 hours to d/l! I'm thinking I'll reserve that for a last resort.

I live in an area that has frequent power outages and that would worry me -- It's my kind of luck that I'd get to the last hour and there'd be a power outage!

It says "Microsoft Streets & Trips 2010.

Unfortunately, if this is the problem, a standard installation icon on Vista or Win 7 gives no indication of the target location. I checked all the tabs and that location is not provided. I could suggest where to look for 'streets.exe' but I have no 'standard' installations. Somewhere in Program Files, I would assume.

Did you try searching for 'streets.exe'?

Terry

Attached Images

Properties page.jpg (100.9 KB)

There's your problem; it should point to the Streets.exe application file.

Do you know how to search your computer for "Streets.exe"?

Sorry, Terry, yours posted while I was typing.

I tried this in Vista (similar to W7) and it is a 2 step process. Open the Start menu and type streets.exe into the 'Search programs and files' box below the menu. Right click on the result and choose 'Open file location'

Once you find 'streets.exe',right click on it and drag it to the desktop while holding the right mouse button down. Release the right mouse button and left click on 'Create shortcuts here' from the resulting menu.

If clicking on the icon you just created starts S&T 2010 then great. Otherwise you have a different problem.

Terry

Attached Images

streets.exe.jpg (123.8 KB)

You won't believe this! It's working!!! Thank you guys SOOOO much! Let me explain what happened.

I performed a search as suggested for streets.exe. As soon as I hit enter, immediately my registration form popped up. "Did I want to register or do a 60 day trial." At first I chose the trial to see if things would work. So I did a sample trip and things worked just fine. Then I closed the program. As feared, when I clicked on the icon, I got same old stuff. It started re-installing. I cancelled. So, I typed in streets.exe in the search again. It asked me again if I wanted to register. So I did full register this time because I knew were getting somewhere. Closed the program again and clicked the icon. Again, the re-install stuff. Cancelled that again. Then deleted all my icons. (The one on my desktop and the sticky at the top of my start/programs list). Then I went back to my search, typed in streets.exe again. When that icon popped up in the search window, I dragged it to my desktop and believe it or not...that one works. It opens the program with absolutely no problems whatsoever!!! I even rebooted the computer to see if it was stable. It is! I've opened and closed the program several times and the program is working like a champ!!!

We really need this program as we are planning a motorhome trip thru Alaska this summer and I need it to help me plan our route! My 2007 version will not work on my new computer.

I cannot thank you folks enough for pointing me in the right direction. Hopefully, if anyone else ever has this problem...this will help them! Again...thank you sooooooooo much!

Terry, you are absolutely correct. That's exactly what happened when I performed the search! You must have been writing this just as I was 'discovering' it!

I'd give a pretty penny at this point to know why the original icon didn't work on my desktop, but everything worked just fine when installed on my laptop!

The ONLY think I can figure is my laptop is 32 bit with a windows 7 upgrade, and my desktop is 64 bit and came with windows 7 when purchased last November.

It could be that or it might be your antivirus program. That might have blocked a message you needed to complete the install. Sometimes its a good idea to stop your antivirus program while doing an install. Restart your computer afterwards to ensure the antivirus program restarts fully.

Terry

Congratulations!! S&T 2010 has some great improvements over 2007.

I only have Win 7 32 bit but Streets 2004 works fine on it. I bet your 2007 problem is similar to the 2010 you just solved.

Terry

Yes...I tried disabling my anti-virus too. I tried a lot of things my son taught me but this problem stumped me.

Again...thanks so much.
Jean

I started thinking that too within minutes of 2010 behaving! LOL!

Help,

I had Microsoft Streets and Trips on my HP 64 bit and it was working fine. Then all the sudden I went to use it yesterday, and it is giving me the code I need to restall it. Did that three times and it still will not work.

Anyone please help.

I can't help you with an answer, but maybe someone here can if you can provide a bit more info on what version/year of Microsoft Streets and Trips you're using and what your operating system is. (Windows - Xp, Vista, 7).

Good luck!

Definitely the first thing to try is using the real 'streets.exe' as described ealier in this thread. Maybe the icon on your desktop is damaged.

Terry

I am using Windows 7, 64 bit, Streets & Trips 2010. It's a new computer, just tired of buying stuff and because of "64 bit" it does not work.

I think I had the same problem you are having only my program didn't work right off the bat. With lots of help from this website I got it working. As previously mentioned you might have a bad icon. That seems to be what my problem was. Also as suggested I performed a 'search' with the words 'streets.exe' and grabbed the icon that popped up there and dragged it to my desktop and all was fine and still is.

Maybe it will work for you.

Good luck,
Jean

Nope that wont work either

Sorry to hear that doesn't work for you. The worst part about this is that 'this company' has gotten WAY to big for it's britches to help the people that made them 'big'. They wanted to charge me quite a bit o' $$ to help me when I had just bought their latest operating system and Streets & Trips. Go figure.

Jeanne

Funny. We have had reports from many people on this site that contacted Microsoft and had their S&T problems resolved for free.

Terry

Did you uninstall the program before reinstalling it?

Terry

That shouldn't be the case.



I've called a couple of times regarding Streets & Trips, and it was always free.

Maybe the difference was a phone call. I couldn't seem to find a phone number, so I tried by other means and was told to have a 'credit card ready' and the charge was going to be ?? (If I remember correctly, around $25).

That's a standard greeting you will see at a number of manufacturers. Intuit (Quicken, QuickTax) is another one that does that. It doesn't mean you will have to pay. It's just a fair warning so you won't be caught off guard. It usually means, don't be entirely surprised if you are asked to pay for support if you have had the product for quite awhile and it turns out the problem is a "user error".

But it's a scarey warning and can turn many folks away from even trying. I'm sure that's part of the strategy, actually. I just hang through it and make sure that I'm not going to be charged before proceeding. So far I've never been charged when trying to get a new product working.

...ken...

I have a similar issue. It reports a clean install. I have done several from my purchased CD and also downloaded. I have used both, the programs uninstall and Control Panels uninstall. I have turned off Virus protection, and even firewall just in case.
Yes, I went directly to the folder and tried starting directly. I have also used Windows 7 (64 bit) settings panel.
It still pops up with files did not copy to the registry properly.

I am open to suggestions. Oh yea, I also did a registry clean after an remove to ensure there were no fragments left behind.

Moshe

My guess is that you have an icon on your desktop that you are clicking on to access the application but that icon is actually linked to the install program. Delete that icon and create a new shortcut from the folder where the app has been installed. That icon should then activate the application, not the install program.

Hello Moshe,

When you do the installation, have you tried right-clicking the setup.exe (on the CD) or the downloaded installer package and using Run as Administrator?

Have you tried doing the installation with User Account Control turned off?

...ken...

No I have not tried the install as administrator.

I shall once again uninstall and try that. Thanks, I should have thought of that.
Moshe

Ken

Well, here is how I got it running. I did as you had suggested and perhaps you might have felt a slight ear burning as it did not work, I apologize for that.

I took it another step, I went to the directory and ran the program (not the setup) as administrator. Low and Behold, it was smitten! The program started!

So, now I closed and left clicked ran with compatibility (which I had done earlier), but installed as admin, and run as admin, the program now runs as expected.

So thanks and I hope this helps someone else.

Moshe