I had downloaded the trail version of Microsoft Streets and Trips 2010 a few months ago and subsequently purchased the product key and activated the product on both my laptop and my desktop.

I have just purchased a new laptop and downloaded the trail version again and installed on this machine. The new laptop is running Windows 7 Home Premium (64 bit).

I purchased another copy of Streets & Trips 2010 as I understand that the license agreement will only allow for the software to be installed on 2 PC's but when I attempt to active this new copy, either over the internet or by telephone, the activations appears to work fine but when I next start streets & Trips I continue to get the screen asking if I want to activate or continue to use the trial version.

I'm wondering if anyone else has experienced this problem and if so how they overcame it.

I wonder if this is a problem related to 64-bit Win7? You might need to phone Microsoft Support with this one.

The licensing limit is two installations at any one time. So you can legitimately "move" an installation from a computer you are no longer using, or won't ever use Streets&Trips on, to the new one. Of course you have to delete it from the old one as soon as you've got it working on the new one. I don't think this will fix your problem. It's just so you'll know how the licensing works in your favor if you only ever want it on two computers and don't need a new version.

...ken...

Thanks Ken, as luck would have it I just got notification of your post as I hung up from my call to Microsoft support.

They got me all fixed up. It turns out that, at least, with my version of Windows 7 (64 bit) you have to run Street.exe as the administrator, for ALL users, and not just simply from a regular shortcut, even though my user account has admin rights. The support person had me create a new shortcut and alter the properties so that it always runs as administrator and the problem is solved.

He also explained about moving licenses as you have noted in your post.

Hi t923347, and thanks for sharing this with all of us. I added a link to this thread to Tips & Tricks for Streets & Trips, as I'm sure this piece of information will be useful to many of us.

Hope it helps others.

Just one other note, I am running S&T 2010 on 2 other PC's running Windows 7 (32 bit) and never ran into this problem. It appears that it may well be a 64 bit issue.

I have Streets and Trips 2010 installed on a netbook as well as a Windows 7 (64-bit) desktop and haven't run into this problem on the 64-bit OS.

Anybody else having a problem with activating Streets & Trips 2010? When I first installed the program I thought I activated the program via the web and indeed did get an activation successful message from the web. Now, I get the activation screen again. This by the way, was a purchased Retail copy complete with a valid product code. So I went through the activation via the web process again. I am getting the feeling that this is going to be an issue. By the way, I did call try to call Tech Support to see if they could help. They got me a temporary fixed. They say that my version of Windows 7 Home Premium (32 bit) you have to run Street.exe as the administrator, which I find very odd, as every other MS product does not require this. I have done some checking on my own and found 1 Publisher’s Certificates in MS Streets & Trips has expired:

Issued to: Microsoft Corporation
Issued by: Microsoft Code Signing PCA
Valid from: 10/22/2008 to 01/22/2010

Now I don not know it this would trigger the “User Account Control” popup box for you to click “YES” to continue because of the Invalid Security Certificate and of course I found this after I talk to MS Tech support.
I believe that I should not have to Click the User Account Control every time to start Streets & Trips.
Can anyone check their Publisher’s Certificates in MS Streets & Trips 2010 and see if they have the same expired one. I just might try to uninstall Streets & Trips and try to download a copy from MS and then enter my key, Maybe the download version would have an up to date Certificate. Just looking for answers
Thanks

PS. The tech said if I didn't like the UAC pop up box to turn OFF the “User Account Control” Yea Right!

I don't think that uninstalling Streets & Trips will help you. That's one of the things I did when I had the activation problem and it did nothing for me. It appears that certain things are written to the Windows 7 registry that remain there after you uninstall Streets & Trips.

As I noted in the original post, running Streets.exe as an administrator was the solution that Microsoft gave me as well. I may not have mentioned that I need to respond to the UAC warning each time I run the program, but at least my copy of the program is activated and it will continue to run after 60 days.

Not sure if the Publisher's certificate is part of the issue but if you could let me know where that file can be found I'd be happy to check it for you.

Did you try lowering UAC one step to see if it resolved your issues?

Terry

Thanks for the info:
Mine is the same way as yours is now, that I need to respond to the UAC warning each time I run the program and my copy of the program is activated also. I had Streets & Trips 2008 installed prior to this version and did not have the UAC pop up, it just loaded, no problems. I do not think now the Publisher’s Certificates is the problem either, as it was also expired in the 2008 version. Just for your info:
When the UAC popup comes up click on the "Show Details" tab in the lower left, then it will show "show information about this publishers certificate" it will open a new window with the info under "General Tab"

I think there is a problem some where in the security setting in Windows7 only on some machines. Some do not have this problem, and some do. That what is amazing about computers...LOL
If I find a solution I will be back.

I already have/had it set one step lower so that the window does not dim /or black out the screen when the UAC popped up, any lower I would be shutting it off totally and that what the MS tech wanted me to do. I only have the UAC pop up with MS Streets & Trips ONLY, not with any other MS product such as Office 2007 or Picture-IT MS Works.
Thanks

So, shut it off. I disabled it in Vista the minute I learned how. Win 7 has made some improvements decoupling it from the protection in IE. So, unless you share your computer with some unreliable person or are careless yourelf, it will make no difference.

I am not seeing the issue you have so can not help in troubleshooting. My UAC is one from the top and S&T 2010 starts without a warning. However, if any program presented me with that issue, I would shut off UAC without a second thought.

Terry

Publisher's Certificate on my new laptop's S&T installation is the same as yours.

I really have no idea what the cause of this problem is as I have 3 Windows 7 machines all running S&T 2010. Two of the units have Win7 32 bit and the other has Win7 64bit. The only one with this activation issue is the 64 bit laptop.

Terry: your quote:


My UAC is one from the Bottom and S&T 2010 starts with a warning.
and I do see an issue.
And I not a Careless person and my wife is not a unreliable person.
MS put the UAC there for a reason.

Thanks for your input!

I meant no offence. Maybe it is because there is more than one user. I have never installed it under those conditions. Does the install ask if you want to be the only user as some software does?

I am sure UAC serves some purpose but the annoyance level in Vista meant most people disabled it if they could. I have used XP forever and Vista for a year without it. Win7 has improved the experience somewhat but I wouldn't hesitate to disable UAC if it interferred with the operation of the programs I use.

Terry

Here's how it (UAC) works on my laptop that I just upgraded to Win 7. Any time I run a program that I have set to Run As Administrator, the UAC prompt pops in every UAC setting on the slider except the bottom (Off).

...ken...

Could it be the phoney Streets icon that Windows creates in the Start menu. You might try finding Streets.exe in the S&T 2010 folder and see if it runs unelevated from that. If so drag a shortcut to the desktop and delete the other one. If you have more than one version of S&T on that computer, make sure you have found the right Streets.exe.

Terry

So, why do you bother setting them to 'Run as Administrator'? Is there something in the program you can't do as a regular user?

Terry

No, in my case the MS support group insured I used the Streets.exe file in the Streets & Trips folder and not the one in the Start Menu.

Because they won't run at all or do wierd stuff if I don't. Some of them also need to be set to XP Compatibility to work properly. Mostly these are older programs but I also do it temporarily for testing if any program is giving me grief otherwise.

...ken...

Called MS tech support and we went through a lot of different processes trying to resolve the UAC popup. We created a new User account, but it resulted with the same results.
We turned off the UAC all together and of course the popup never appeared, but the Tech agreed that is not the proper way to have this setting.
I have an open case now with Microsoft for this problem. That was on Friday 2/26, on Sunday Microsoft called me (Yes, on a Sunday) I was asked if I was satisfied with the way Street & Trips 2010 was working and I mentioned my displeasure with the UAC and stating that I had no problems with other MS products opening up, he did state the MS is aware that there is a problem with some machines running Windows7 activating Streets & Trips and some have no problems at all. He also stated that they (MS) was going to keep the case open and would inform me when there was a fix.

Now back to the Publisher’s Certificates in MS Streets & Trips and this might mean nothing…



There are 3 certification paths

• Microsoft Root Authority -No problems found in the details
• Microsoft Code Signing PCA - No problems found in the details
• Microsoft Corporation -I found 1 problem below:

When I click on Details and scroll down to
“Key Usage” the is a “little yellow exclamation mark” on it - Digital signature (80)
I do not know if this could be a problem or not. Just looking for answers.

I find it odd that if you turn off/ uncheck the box (Run this program as an administer) That the software goes back to “Trial Version” and if the box is Checked or turned on the software is back to (Retail Version).

PS so did the MS tech…

Quote from Terry:
“Could it be the phony Streets icon that Windows creates in the Start menu. You might try finding Streets.exe in the S&T 2010 folder and see if it runs unelevated from that. If so drag a shortcut to the desktop and delete the other one. If you have more than one version of S&T on that computer, make sure you have found the right Streets.exe.”

Thanks Terry, but I tried that and still the same results.

Still doing research on this……………..

Quote:

We turned off the UAC all together and of course the popup never appeared

I just don't see why you don't turn the UAC off completely! I turned mine off as soon as I found out I could due to the annoyance factor of it. Seems like a lot of trouble to go through if turning it off solved the problem. Turning it off doesn't hurt anything. (Of course Microsoft might tell you not to - they invented it - but it's your computer.)

(Adobe's Dreamweaver did the same thing on my WIN 7 (64-bit) computer, so I just turned UAC off.)

As I said originally, my problem was that I couldn't activate Streets and Trips 2010. The solution to that issue now causes the UAC message to appear each time I start Streets & Trips. It's the same mouse click either way (continue with trail vs. accept UAC message) but at least my copy of Streets & Trips will continue to work after the trail period ends.

UAC maybe annoying and not well implemented but obviously it's there for a reason - it is an important part of Vista and Windows 7 security. Turning it off completely is the 'quick and dirty' answer for this issue but it's not the solution to the problem. IMHO the proper thing to do is put up with the annoyance of one extra mouse click until Microsoft finds a solution and not to turn off a security feature that may cause you more trouble than that extra click will ever cause.