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Unable to order Microsoft AutoRoute Europe 2010. No store ships it to Canada.
KENDAV5000
I'm getting frustrated trying to buy Microsoft AutoRoute Europe 2010. Microsoft UK seems to be the only outlet, and they won't ship to Canada. I made contact and received a response advising if I completed an order it would be processed, but it doesn't. Message saying can't complete order to Canada. I don't know how to get over this barrier. Have sent emails asking for more help to get order accepted and waiting for response. The free 60 day trial runs out soon and I doubt it will be possible to download it again.

I contacted Amazon.com (USA) and this was their response:

Quote:
Thank you for writing to us with the information we requested. I checked out Microsoft AutoRoute Euro 2010 on our website and verified it can't be shipped to Canada. Warranty and legal restrictions limit the delivery destinations for some products. As you can see the following line in the product details.

--Shipping: Currently, item can be shipped only within the U.S.A.
Come on Microsoft, get your finger out and make this product available in Canada, we travel to Europe, too.
tcassidy
Did you contact Microsoft to see if they could sell a license to you. You already have the product.

Terry
MisterMoonlight
Sometimes i don't really understand these can of restrictions. Do these companies prefer that people get illegal unpaid copies???

It looks similar with mp3 music digital download in canada. It is so difficult to buy mp3 music legally in Canada (outside of itunes). It seems to me a kind of encouragement to get music illegally.

What they want to stop with these politics? Stop trusted users from buying it (the one that want to buy it is usually the one that can be trusted)?
Ken in Regina
I'm not sure about the exact details of this situation but in many cases it is not the companies who are doing it because they want to. It is a result of trade regulations our governments create. In some cases the regulations are a result of lobbying by special interests.

For instance, part of the Amazon.uk/ca/com issue is a result of book publishers who lobbied for special treatment. The only way Amazon was able to deal with this was to create seperate companies for each country and have agreements between them that they can only ship within their own territories and not into a territory where one of them already exists.

Keep in mind that software is a "published" item just like a book in this situation.

It is mind-boggling for companies who want to do business in other countries. First there are the regulations for exporting from the country they are in. Then there are the regulations for importing in the country(ies) they want to ship to. And the regulations are different depending upon the type of products. It's really nuts.

That doesn't mean the companies don't do stupid things themselves. But it's not always the companies. It takes a government to really mess things up.

...ken...
dtong22
Quote:
Originally Posted by MisterMoonlight
Sometimes i don't really understand these can of restrictions. Do these companies prefer that people get illegal unpaid copies???

It looks similar with mp3 music digital download in canada. It is so difficult to buy mp3 music legally in Canada (outside of itunes). It seems to me a kind of encouragement to get music illegally.

What they want to stop with these politics? Stop trusted users from buying it (the one that want to buy it is usually the one that can be trusted)?
Amazon.com does not want to deal with Can clients bypassing amazon.ca except that the latter does not carry a lot of stuff.
Alternative includes shipping that to your buddy in the U S or you wait until other online Canadian shop carrie that

Daniel
taoyue
Dozens of US retailers carry Autoroute 2010. Most of them will not ship to Canada, but you can simply use a package forwarding service (or a mailbox service if you live close enough to the US border). Many such services will let you pay-per-use so you can receive a one-off package without ending up with a recurring subscription.

Canadians who shop online a lot will do this even for items that are available in Canada. US prices tend to be quite a bit lower than Canadian prices. The price differential can easily be many times greater than the additional shipping costs of buying from the US.
KENDAV5000
My thanks to all who picked up on the state of affairs existing and preventing the sale of Autoroute Europe 2010 in Canada, and thanks for the suggestions. I live just 10 minutes from an international bridge to the U.S.A. so it's really no problem to get anything delivered to a shipping address I have over there. The point I make though is that it is annoying to have to place an order with a US supplier, for delivery to a US address, and then drag my rear end over the border to pick up. This is no disrespect to any US supplier, thank goodness for them. It is a condemnation of the failure of a monolithic company like Microsoft to be unable to make this product available in my civilized country. As one subscriber says, do they prefer we go for the pirated products when we who are ready to purchase are the honest software users.

Come on Microsoft, do something about this and lets keep some of our hard earned dollars in Canada.

kendav5000
MisterMoonlight
Can anybody understand why on the Microsoft.com store only Autoroute 2007 is available and not the 2010 version. See:

Detailed Driving Directions for Europe Using AutoRoute

We can see the 2010 version, but if you are trying to buy it (press Buy Now button), you would buy the 2007 version???


But the microsoft UK site seems to sell the 2010 version?

http://www.microsoft.com/uk/homepc/autoroute/default.mspx

If we just select the order now choice in the left pane... that would finally bring you here:

http://emea.microsoftstore.com/UK/Microsoft/AutoRoute?WT.mc_id=ARUK10
TOShar
Can anyone suggest a retail store in the Niagara Falls/Buffalo area where I can purchase AutoRoute 2010?
KENDAV5000
Hello TOShar, and others looking for Autoroute Europe 2010.

You need a friend in the U.S., or a store in the U.S. if you live nearby.
Here is the link if you have a U.S. friend who can purchase online and pay with Visa obtained in the U.S. The company will not deal with Canadians.

https://www.insight.com/search/ppp.web?materialId=689-01039

I have the program and it works really well.
Good luck.
winwaed
I think it is Microsoft who impose these limits on sales locations for MapPoint North America and Europe. Sometimes it is enforced more than others.

When I needed to buy a European edition of MapPoint long ago, Grey Matter in the UK were more than happy to ship it to me in Texas. They're a business software supply company but might be worth a try...


Richard
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