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Streets & Trips says: No GPS Receiver Found
rrdn57
Hi there...

I'm having quite a dilemma and I'm hoping some you experts can help me out here.

Here's the deal, I installed Microsoft Streets and Trips 2008 this past week. Had no problems detecting my GPS receiver the 1st couple of times. Had no use for the MSN receiver at the time. However, when I tried to hook it up today, I had problems activating the service. And, it would NO longer detect my GPS receiver. I tried everything to have it detect my GPS, but nothing worked. I tried un-installing S&T '08 and then installing once again. Tried to activate the MSN receiver, but it didn't work. I also tried just the GPS alone and once again, it worked the 1st time and then quit working all together. Now, I'm pulling the rest of my hair out trying to figure out what is wrong. So, I go and install S&T '08 on my desktop and have NO problems what so ever!! The GPS and MSN receivers work just fine. I was able to active the MSN receiver as well. This works great on my desktop, but that does me no good if I need to travel somewhere.

On my laptop, it says the COM port is active, but no signal is being received.

When I scan the COM ports, it says 'no GPS is found'.

When I try the connected services, it looks like it's detecting the MSN receiver, but obviously, with no GPS it can't do anything else.

When I look in My Computer, and go to hardware, it shows my COM port is active and working properly.

I have some screen shots of all this info, but I guess I'm not computer savvy enough to get them down to the correct size for this Forum.

Any help would be GREATLY appreciated! I've done all that I know to rectify this situation. If anyone could help me out, I would be in your debt
Marvin Hlavac
What size were the pictures? Current settings allow for upload of picture files of up to 200 KB, 700 pixels width by 600 pixels height. I can easily increase the upload limits. Just let me know.

When it says: "the COM port is active, but no signal is being received", is it possible that all is working just fine, just the signal is not being received because you are testing this indoor?
rrdn57
Marvin,

Thanks for the reply. I have 6 screenshots that I just did a printscreen and the cut them down for just the info needed. The 6 .bmp files are over 1200kb each. If I knew how to scale them down, I would post them.

And yes, I'm inside when I tried it, but I also went out on my balcony and tried it there as well with no luck. And, like I said, I can take the MSN and GPS receivers in to where my desktop is and it works just fine, which is also inside.

Also, I mis-stated, it says 'COM port is available, but no signal is being received'.
Ken in Regina
It sounds like you might be running something that is interfering with the virtual COM port that S&T needs to talk to to read the GPS data. I had a very similar problem and discovered it was being caused by the Palm Hotsync program. I exit from it and the COM port works just fine. Perhaps you have something similar running on your laptop?

...ken...
rrdn57
That sounded like it could be a possibility. I looked at my running tasks and tried to determine what, if anything, was conflicting with the COM port. Unfortunately, I couldn't see anything that could be doing that. I don't have a hot sync program for my laptop, and the only thing that does sync is iTunes. I even tried ending tasks that I though could be causing the problem, and I still can't detect the GPS unit. The MSN receiver is still being detected...

Thanks for the input, any more ideas?
Ken in Regina
Sorry, that was my one shot at it.

...ken...
Marvin Hlavac
And I think it was a good suggestion, as often someone is affected by such conflict.

I just would like to know, if you go to Streets & Trips, GPS Task pane, and click "Configure", and then "Search", does Streets & Trips find "Microsoft GPS device"?
rrdn57
I think it was a good suggestion too, it's just that I could find no conflict. I ended quite a few tasks in taskmanager and it still didn't clear the problem up.

When I go to the GPS pane, and configure GPS, then do a scan, I find 2 COM ports. There is COM04 and COM13, and in both ports, it states no GPS reciever found.

What's really weird, is when I disconnect the receivers, I go to Device Manager and there are NO COM ports in the list. When receiver is connected, there is ONLY 1 listing for COM13. Don't have any idea where COM04 is and what it does.
Marvin Hlavac
Try this to see what will happen:

* Unplug the GPS from your laptop;

* Restart the laptop;

* Plug the GPS unit to a different USB port than before;

* Windows may at this point discover a new device and attempt to install driver;

* When that is done, start Microsoft Streets and Trips;

* If you are using MSN Direct receiver (along with the GPS receiver) give enough time (a few seconds) for Streets & Trips to automatically detect MSN Direct unit;

* Open GPS Task pane, go to "Configure", and press "Scan";

* Does it at this point find "Microsoft GPS device"?
Ken in Regina
Quote:
Originally Posted by rrdn57
What's really weird, is when I disconnect the receivers, I go to Device Manager and there are NO COM ports in the list. When receiver is connected, there is ONLY 1 listing for COM13. Don't have any idea where COM04 is and what it does.
Do you have an internal modem? If so, it will be using one or two com ports (typically COM3 and/or COM4) and they will not show up in the Device Manager listing for Ports. You would have to look for Modems in Device Manager and check the Properties, or something like that.

...ken...
rrdn57
Marvin,

After following your instructions, it was still unable to find a GPS unit on either COM port.

There has to be some kind of conflict with the port (COM 13) it is assigned to. However, I'm at a loss as to find a way to solve the conflict.

Ken,

Yes, I do have a internal modem on the laptop, must have had a brain fart to not think about that...sorry!

This whole situation is very frustrating, but, I will continue to try and find a solution. Thatnsk for ALL your responses and help in this matter!!
Ken in Regina
When you have the receiver plugged in and you can see the port in Device Manager > Ports, have you looked at the Properties > Resources tab to see if there are conflicts (bottom section of the Resources tab window)? I know it's pretty elementary but I have to ask (I worked, and managed, tech support for years, so I'm one of those clowns who just has to ask if it's plugged in ... because sometimes it's not ).

...ken...
rrdn57
Ken,

There is no resources tab on the properties for the Microsoft GPS Device in COM 13. But, you're right, I didn't notice that when I was checking. I just checked to see and that's when I found out. That would have made things easier, huh?

Ted
Marvin Hlavac
Ted, the following Microsoft Knowledge Base article may help: http://support.microsoft.com/kb/894511/en-us
rrdn57
Marvin,

Thanks for the link! I could have sworn I searched Microsoft KB before I submitted my post. Maybe I just 'Googled' it and didn't go into MSFT. Anyway, some great info in that article. I found another one as well, and some more options to try.

I've done everything in the link you provided besides updating driver for the GPS unit and doing a 'clean boot' of my laptop. I've already downloaded the lastest driver on the Pharos site and I'll try that when I get home this evening.

On the other article, it says something about IR ports. Does anybody have any idea why an infrared port would be needed on a laptop and what kind of software would be used for IR? If I don't need it, or use it, I could get rid of any software that would use IR and disable it in the BIOS.

Also, I read something that internal modems could cause conflicts. I plan to disable the modem in Device Manager and if that doesn't work, uninstall the modem software.

Got a lot to do this evening, hope SOMETHING works!!

Thanks again for all your help and support...

Ted
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