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GPS Locator not detected by Microsoft Streets and Trips
mark.gingell
My laptop is a Toshiba 450pc 3GB of RAM, 320 GB harddrive, Windows 7 64 bit. Bought Streets and Trips 2010 with GPS Locator. The computer does not recognize GPS. Tried downloading driver and port software from u-blox.com. but with same results. Computer did recognize GPS twice in about a hundred tries. Can anyone help me out. Thanks...
tcassidy
The driver is available on Windows update and no download from uBlox is required. I just tried it on a new built Windows 7 64 bit computer and on plugging the GPS in (using the included extension), got a message saying it was installed and the COM port assigned.

If S&T can't find it point S&T to the appropriate COM port. If it really did install properly already, you can find the COM port used by looking under Ports (COM & LPT) in Device Manager. To get to Device Manager, just type it in the 'Search Programs and Files window above the Start button.

Terry
Attached Images
ublox.jpg   device-manager.jpg  
mark.gingell
Hi, thanks for your reply to my question. I will try that later today. I hate to sound really stupid, but how do I point Streets and Trips to the appropriate port. You might have guessed by now computers aren't my thing yet.

Mark
SpadesFlush
Mark, when you start using the GPS in S&T each time, you must "configure" it. This is done on the GPS task pane. There is a rectangular box with the words "Configure GPS...". Click on that and a list of available ports will be displayed. Click on "Scan" and S&T will attempt to find a port with an active GPS. When/if found, click on that. But this is explained in the usually-unread Help.
mark.gingell
Hi, I can't even get that far. As soon as I plug the GPS in, a message comes on telling me that USB device is not recognized. I am new at this computer thing, and it frustrates me to no end. Hope you guys can help me out. Thanks

Mark
mark.gingell
Hi again. I tried my GPS locator on wife's computer that has Windows XP on it, and the computer recognizes it right away. I went into Windows update to find the driver, but I don't really know what I am looking for. Remember I am a dunce when it comes to computers. Windows update tells me there are no new updates. Hope someone has a cure for me, this could be the death of me...
tcassidy
You don't need to go to Windows Update if the device is recognized. Windows Update only updates the computer, not the device (GPS).

On your Windows 7 computer, you might want to go to Device Manager and see if there are any yellow exclamation marks with the GPS plugged in. They could indicate a faulty driver install. My example is not what you would see but shows the yellow indicator. If you find one that doesn't indicate clearly what it is, right click and choose uninstall.

Terry
Attached Images
exclamation.jpg  
mark.gingell
I did what you said and there was a yellow mark. I uninstalled it but when I plugged it back in the computer did not recognize it...
tcassidy
Do you get the unrecognized message right away or does Win 7 search for a driver first? Are you connected to the internet?

Are you using the USB extension cable that came with the GPS?

Have you tried a different USB port?

Terry
mark.gingell
Yes, I get the message right away. I am using the extension cable, connected to internet, and tried all ports.

Mark
tcassidy
In a previous post, I showed a listing for COM ports in Device Manager. If you show that uBlox listing there when your device is plugged in, I would wonder if that was the faulty driver. If you do show it, uninstalling it might solve the problem.

Ok, I'm grasping at straws here!

Terry
mark.gingell
Terry, I uninstalled the ublox 5 drivers I had installed from ublox 5.com, both sensor and ports, and then went back into Device Manager, and into ports. There were 9, 10, and 11 with a yellow triangle on each. When double clicked it says drivers not installed. When update driver was clicked, it says could not find driver software.

Is there any place I can go into to download these drivers for the comports? Thanks for your time and effort on this. Before I forget, if there is a place to find these drivers, what am I exactly looking for?

Mark
tcassidy
I checked my Vista computer and the ublox 64 bit driver is actually already there in the S&T 2010 folder. However, I don't know what is required, maybe the ubloxusb.inf one. Probably you can't update the ones from the ublox site as they are not quite the same as the Windows one.

Uninstall each of the three yellow exclamation marked ones and restart your computer. Then plug the GPS in again (one USB port only) and see if it finds the correct driver this time.

Terry
tcassidy
Mark,
I was thinking about your not being able to to uninstall those COM ports because they are still associated with a non-existant driver. You can disable all 3 of them with no adverse effect.

When the Windows ublox driver loads properly (assuming that it does), it will just assign another COM port as those 3 will show as unavailable. There is no physical connection between the COM port number and the actual USB ports, just the one the driver creates.

Terry
Larry
Hi Mark,

You should not need to go to ublox.com to install anything. All the drivers you need are installed during the Streets & Trips setup.

In addition to all the tips and possible solutions listed by Terry you might also try the following:
  • Try to remove anything you installed from ublox and uninstall the drivers that aren't working. (getting back to a 'clean' state)
  • Uninstall and re-install Streets & Trips (setup will install the proper drivers again)
  • Plug the GPS into your laptop directly (illiminates the usb cord from the equation)
  • Try visiting Windows Update with the GPS plugged in - (Windows update also has the drivers as an optional hardware update)
As Terry said, we're grasping at straws here since this is not a common issue. I'm running S&T 2010 on my Win 7 64bit laptop without doing anything special to make it work.
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