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Microsoft Streets and Trips crashes unpredictably
efassett
I am experiencing the same problem with Windows Vista 64 bit rebooting randomly. I am finally suspecting S&T is the problem. We have a business where 2 of our subcontractors with new laptops are also having the same problem. One is a Mac running Vista pro. One is a Toshiba running Vista64. I am also running a Toshiba Satellite with Vista 64. All three have randomly rebooted while running S&T. It happens while driving and so I don't notice if there is an error screen. I just look at my laptop and it is booting, much to my surprise.

I think there is definitely some problem with S&T. We are all using the receivers that come with S&T. I have never had this happen on XP, although I have had S&T crash many times on XP - usually with the automatic re-route turned on. But it did not cause a system reboot. With Vista, the reboot can sometimes happen 4 times in a morning.

Thanks for any ideas to fix this problem.
Evelyn
Marvin Hlavac
Hi efassett, and welcome to Laptop GPS World. Which GPS receivers are used in the installations? are they the ones made by Pharos, GPS-360 or GPS-500, or are they the new ones, GPS-168 by Navation? And which versions of S&T, 2009 or older?
taoyue
Quote:
Originally Posted by efassett
I am experiencing the same problem with Windows Vista 64 bit rebooting randomly.
Note that this is actually a slightly different problem. You're reporting Windows crashes. This thread has thus far dealt with S&T crashes, which cannot take down Windows. This is why Marvin began by asking about the hardware, which can crash Windows.

You mention that it is unknown whether there is an error message.
You could try to duplicate the crash without being in a car. If it crashes 4 times in a morning, then you shouldn't have to wait very long for it to crash. Put the laptop on a desk near a window, plug in a GPS, and put it in driving mode. A Windows crash will not give you much warning -- it will just start rebooting -- so what you're really looking for is a different error preceding the one that takes down the system.

In addition, Windows crashes are logged to the event log. Open the Start menu, enter "eventvwr.msc" without the quotes, and look under Windows Logs\System. There should be one or more Errors (red icon) preceding the crash time. The "General" and "Details" tabs below will give technical information about the likely cause of the crash.
efassett
Hello,
Thanks for your reply. I have tried to gather some info:

one gps receiver is Pharos GPS-360
one is Pharos GPS-500

In my Vista log there is one set of messages that say
Micros S&T APPCRASH message sent
" Stopped working message sent

Here are the error reports. The computer rebooted at this time, but I am not finding any logged info about the reboot, or if it happened or why. I am perusing the event logs.

Thank you for any help you might provide.
E


roblem signature
Problem Event Name: APPCRASH
Application Name: Streets.exe
Application Version: 16.0.18.1000
Application Timestamp: 484f63a1
Fault Module Name: 2dmgr100.dll
Fault Module Version: 16.0.18.1000
Fault Module Timestamp: 484f5c37
Exception Code: c0000005
Exception Offset: 00035fb7
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Problem Event Name: APPCRASH
Application Name: Streets.exe
Application Version: 16.0.18.1000
Application Timestamp: 484f63a1
Fault Module Name: 2dmgr100.dll
Fault Module Version: 16.0.18.1000
Fault Module Timestamp: 484f5c37
Exception Code: c0000005
Exception Offset: 00035fb7
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
efassett
Hello again, I forgot to mention that all computers are running 2009 S&T.
E
taoyue
Unfortunately, this doesn't give any information about why Windows had to reboot. We know S&T can crash with various GPS combinations, and with various types of hardware faults. But Windows should keep running after S&T crashes, while yours takes down the whole system.

Are both contractors running with the same map file? This is suggested by two pieces of evidence. First, it crashes on two different computers, and using two different GPS units (both of which are the Microsoft-supplied units). Second, the "fault module" is indicated as 2dmgr100.dll ("Microsoft Geography 2D Annotations Manager").
efassett
Hello,

The users are not running the same maps. In fact, we run with a different map each day. Today I am on a little trip and got in my rental car and was heading to Santa Monica from LAX with my S&T running. Whammo - blue screen. I was driving so I couldn't see what it said.. and then it rebooted. I could check the event log again.. probably more of the same?? I am having worse problems with Vista than I had with XP.

Wish this could be fixed - sigh..

Efassett
efassett
Hello,

I have been doing a bit more debugging on this. I can run all day long with Streets and Trips as long as I DON'T have the GPS receiver plugged in. I just look at the map and follow my route. I also looked on the microsoft website and S&T with GPS is not listed as compatible with Vista 64. My husband runs Vista 32 and this does not happen.

It looks like the Vista 64 driver is NOT working. Anyone know anymore about where to find an updated driver?

Thanks!
Efassett
Freebooter
I am having similar problems with S&T 2009 w/included gps dongle.

I am running on a Dell Inspirion 1501 with 2gb ram. S&T seemed to run fairly well on remote areas (of, say Hwy 101 along Pacific coast) and crashed more often in complex mapping areas (Los Angeles). I never had a reboot problem, just the program crashing. Over and over.
Only lost signal a couple of times and that experience was quite different.

The laptop is running Vista Home Basic in Administrator mode.
Everything, computer and S&T is fully updated.
Havn't tried it since our trip in Feb. '09, so Vista updates may have helped.

I have experienced other kinds of hardware compatability problems with Dell computers, so I put it down to that.
I asked my son to test it on his HP gaming laptop w/XP Home and it ran for over 4 hours with no problems, albeit in mostly rural areas.

What do you think?
colthepol
Quote:
Originally Posted by Marvin Hlavac
juiceclone,

just to summarise your description of the symptoms:

1) Streets and Trips has been crashing for you unpredictably for years, even though you've used the following:

2) Microsoft Streets and Trips 2001, 2003, 2004, 2005 and now 2006,

3) at different times on four different model Dell Laptops

4) running 98se or 2000, ME, or XP pro now with SP3.

5) The original streets worked perfectly but didn't update gps fast enough (yes I found the patch) and the maps became outdated.

6) with USB GPS receivers it seems to crash more often than with serial units (It may not help, but I would try to use Franson GPS Gate, as suggested earlier. There is a 30 day free trial version available.)

7) DeLorme Street Atlas doesn't crash on the same setup

8) Streets & Trips has very high CPU usage (~95%) when GPS is enabled (which GPS features are need to be enabled for CPU usage to go that high?)

9) The latest crashes will occur almost reliably whenever the zoom is at 9 mile ..not 8...not 10 (Latest? When did you observe the relationship between the crashes and the zoom level?)

10) As far as when S&T crashes ..it could be within a minute of starting or I could run it for days over the same route and not see any problems and then next day it would crash every few minutes

11) Sometimes all the street names would disappear, or the map would disappear (Do you use the Create GPS Trail feature introduced in S&T 05?. The feature will cause 100% CPU usage after prolonged use, while driving. There is also some dependency on zoom level used. Symptoms include street names and GPS icon disappearing from map, as S&T takes very long to refresh map under such high CPU usage. Do not use the Create GPS Trail feature. If you do need to use it, then save (Ctrl+S) periodically to prevent high CPU usage from occurring.) and usually the program would exit shortly after. On a few occasions the laptop would shut down and reboot without warning. No useful error message, just "MS S&T has encountered a problem and must close..send report yes/no restart yes/no."

12) As I intended , I have connected both usb gps's to a desktop pc, A test bed using currently a net vista mb. Interesting ...it crashes also (Is the desktop also a Dell product, just like all the laptops?)


My guess would be that over the years there must have been various different reasons for the above mentioned problems. I don't think there is one common reason for all the issues. Perhaps one of the first things I would recommend would be to upgrade to the latest version of Streets & Trips, which is now S&T 08 - two years newer product than your S&T 06.
Good thing to know! re GPS Trail

11) Sometimes all the street names would disappear, or the map would disappear (Do you use the Create GPS Trail feature introduced in S&T 05?. The feature will cause 100% CPU usage after prolonged use, while driving. There is also some dependency on zoom level used. Symptoms include street names and GPS icon disappearing from map, as S&T takes very long to refresh map under such high CPU usage. Do not use the Create GPS Trail feature. If you do need to use it, then save (Ctrl+S) periodically to prevent high CPU usage from occurring.) and usually the program would exit shortly after. On a few occasions the laptop would shut down and reboot without warning. No useful error message, just "MS S&T has encountered a problem and must close..send report yes/no restart yes/no."
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