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iGuidance 2011 won't run after install
eazy2001x
I installed the new version of iGuidance 2011 on my Windows 7 64bit computer after removing a working copy of v4 and rebooted. After the install all seemed to work perfect till I double-clicked on the icon to start it and got the following error:
Quote:
Problem signature:
Problem Event Name: BEX
Application Name: iGuidanceNPC.exe
Application Version: 3.0.0.0
Application Timestamp: 4cd91ab1
Fault Module Name: iGuidanceNPC.exe
Fault Module Version: 3.0.0.0
Fault Module Timestamp: 4cd91ab1
Exception Offset: 0011edb4
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 5748
Additional Information 2: 5748c74f961c02f8fdea54d25d631c63
Additional Information 3: 7511
Additional Information 4: 751194d52c45a6a220a84cddd3e441d3

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I uninstalled the program and rebooted, reinstalled it, rebooted again and the same problem after several reboots. I am not sure whats the problem with this software and could use some help. All thoughts and answers will be greatly appreciated.

Thanks,
Eazy
Marvin Hlavac
Hi Eazy,

Welcome to Laptop GPS World.

Do you get the same error when you right-click the iGuidance 2011 shortcut on your desktop, and then select "Run as administrator"?
eazy2001x
Yes, I did. I also tried to run it in all modes back to Windows 98. Seems that I also have the issue with v2009 as well. I can only run the 4.0 version which is outdated.
eazy2001x
Can anyone help?
Ken in Regina
Did you try contacting iNav? What did they say?

...ken...
eazy2001x
Thru e-mail:
Quote:
Hi:
Are you referring to v2011 evaluation? There’s no patch file available for this version as iGuidance has been tested to work w/ Windows 7 32 AND 64 bit OS w/ exception of Enterprise edition. If what you have is the Enterprise edition, then you’ll need to do the following:

  1. right-click on the iGuidance short-cut on the desktop,
  2. select "properties",
  3. select "compatibility" and set "run this program in compatibility mode for Windows XP SP3".

Thank you.
Support Team
www.inavcorp.com


Over the phone:
Quote:
Well, since it don't work we will issue you a refund.


None of those things help me.. rather than look into it.. these are the options they gave me or refund.. that scks for support!
Marvin Hlavac
Sorry no one has helped you with this yet. I personally run iGuidance 2011 also on a 64 bit Windows 7, but I haven't encountered any problems so far.
eazy2001x
I am running it on Ultimate, that might be the diff. There have been more e-mail, and it might be the activation program they use, which is not compatible with Windows 7 64 Ultimate. Pending a response. If that’s the case, then maybe they can make me a registration file with a purchased key that I can just put in the directory structure and be done.
Ken in Regina
Thanks for keeping us updated with what you are discovering. I'm sure it will be helpful for others, even if we haven't been able to help. Mine is running on my netbook which is still XP.

...ken...
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