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Microsoft Streets & Trips stopped working, Now What?
ron4adams
Help! I cannot get my netbook to open my Streets & Trips 2010. I originally downloaded the free version, and later purchased the disc and registered using that product key. Now I need to reinstall on my netbook but the download is no longer available. Any suggestions? I really don't want to purchase the 2011 version.

Ron
SpadesFlush
Install from disk, no?
ron4adams
I don't have a DVD/CD device on my netbook. I may have to break down and buy an external drive. I have heard about loading the contents of the disk on a flash drive and using the USB port, but don't know how to run the installation wizard from the flash drive.
tcassidy
Why can't you start S&T? What happens? Did you try to start it using the Streets.exe file in the Streets & Trips folder?

Terry
tcassidy
Quote:
Originally Posted by ron4adams
I don't had a DVD/CD device on my netbook. I may have to break down and buy an external drive. I have heard about loading the contents of the disk on a flash drive and using the usb port, but don't know how to run the installation wizard from the flash drive.
My favourite solution is a stand alone DVD. They can be powered directly from the USB post and are relatively inexpensive. However, if you can copy the DVD to a flash drive, it should be easy enough to find a file such as setup.exe on that device and start from there.

Terry
ron4adams
I have been reading the "how to" directions for setting up my Vista laptop to share the DVD/CD drive with my Windows 7 Starter netbook. My house is wireless, so I think I could get this set up. If any of you have done this any suggestions would be welcome. If this can be done I can see this being helpful for loading other software onto the netbook.
SpadesFlush
Are you sure you do not have the original download file from MSFT hidden away somewhere on your hard-disk from which you could attempt a re-install? It may be in a folder called Download or somesuch.
ron4adams
Being the anal personality that I am, as soon as I install software I delete the installation file, and regularly empty my recycle bin. I have checked everywhere I can think of, and cannot locate the original installation file I downloaded.
tcassidy
It is certainly possible to share a DVD drive over a network between Vista and Win7 (even WinXP). However, installing from a DVD on another machine over a wireless network can be a frustrating experience. The entire amount of information needed by the installer must be transferred to the machine doing the installation before it can start the process. A large file transferring over a slow wireless network can make it feel like the process is hung up, it takes so long. I recommend you look for a stand alone DVD or, at least, try the USB dongle approach first. Either one is far less painful.

However, if you are interested, we can probably take you through the steps of networking your Vista DVD drive. We just need to know where you are in the process right now.

Terry
TexasH
I had the same problem -S&T suddenly would not open. Here is the troubleshooting procedure that I got from Microsoft support (Step 1, the 2nd option worked for me). I had tried reloading from disk, uninstalling the program and reinstalling, and neither worked. Here's what Microsoft said:



Troubleshooting guide:

Step 1: Run as administrator

----------------------------------------



1. Right Click on Streets & Trips 2010 Icon and select properties.

2. Click on Shortcut tab and click on advanced.

3. Check run as administrator.

4. If run as administrator is grayed then follow step 2.



Or



1. Browse to C: / Program files/ Streets & Trips / Streets.exe.

2. Right Click and click on properties.

3. Select the Compatibility tab and check Run as an administrator under Privilege level set the same options for All users.

After performing the above steps, try launching Streets & Trips program and check if you are able launch it.



Step 2.Disable the user account control

---------------------------------------------------



1. Click on Start and the type account in the start search box.

2. Click on Turn User Account Control on or off. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow or continue.

3. Uncheck the option to user Account Control (UAC) to help protect your computer.

4. Click on OK and then restart the computer.



Test the program. If the issue persists then please follow the steps given below.



Step 3: Clean Boot procedure for Windows 7

----------------------------------------------------



When you start Microsoft Windows with a normal startup, several programs start automatically and run in the background. These programs may include third-party antivirus programs and system utility programs. When you try to run the game, these programs may interfere with the game. If this occurs, you can use a clean boot to start your computer before you play a game. This prevents these background programs from starting automatically.



NOTE: You must be logged on as an administrator or a member of the Administrators group in to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.



1. Click on start button, in instant search, type "msconfig" (without quotation marks) and press Enter.

2. On the General tab, click on selective Startup.

3. Under Selective Startup, click to clear the following check boxes:

-Load system services.

-Load Startup Items.

4. On the Services tab, click to select the Hide All Microsoft Services check box, and then click on Disable All.

5. Click on Startup and then click on Disable all.

6. Click on OK, and then click on restart.



Disable any antivirus or system security software (Norton, MacAfee). Also, if you have any third-party software installed for video performance or refresh rate optimization, please disable that software.



Test the program.
To return to normal mode:

1. Click on start button, in instant search, type "msconfig" (without quotation marks) and press Enter

2. On the General tab, click on Normal Startup, click Ok and then restart the computer.



Try to test the program.



Step 4.Create a new user account

---------------------------------------------------------



1. Click Start, type account in the Start Search box, and then press ENTER.

2. Click Manage User Accounts.



If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.



3. On the Users tab, click Add or click on Create a new account.

4. Type a name for your user account, type your full name, and then type a description for your account.

5. If the computer is set up as part of a client/server network, type the domain name, and then click Next.



Note: If the computer is set up as an individual computer without a network or in a peer-to-peer network, you do not have to provide a domain name.



6. Type a user password, and then type the user password again to confirm it.



Important Passwords are case-sensitive. For example, "MyPassword" and "mypassword" are treated as two different passwords.



7. Click Next.

8. Select the level of access for your user account, and then click Finish.



Note: Some programs require a user account that has administrator-level access to run.



Test the program.
ron4adams
Actually, I had a great educational day yesterday without paying for it. I learned that if you open Windows Explorer on a computer loaded with S&T to "all programs", scroll to Microsoft Streets & Trips 2010, click on explore, select all, copy to flash drive, paste to someplace on the netbook, and then try to load S&T, nothing happens. However, if you load the S&T disk in the CD drive of your loaded computer, click on CD drive from "my computer", click on explore-select all-copy to a flash drive, paste to someplace on the netbook, find the sub-folder having something to do with "start-up", click on it and the installation wizard opens, and all is right in the world. This lead me to the realization (obvious to most computer literate people I suppose) that when you install software on your computer, whether from a disc or a download, the installation software is not being loaded to your computer. The obvious conclusion for me was that for any software loaded on my computer, if I anticipate needing to reinstall that software for what ever reasons, I must have some means of saving the installation file by saving the disc or saving the installation wizard downloaded from a vendor. My S&T is now loaded back on my netbook, and running beautifully!
ron4adams
On my re-installation of my S&T, I have one observation that really left me shaking my head. Before I "lost" my S&T I finally had success in creating a template which I called template#1 (creative, right?). So, as you all know, I could not find my S&T, and still don't know why or where it is hiding. So, after several days I was successful in loading the ORIGINAL S&T from the disc I purchased. Now get this (and explain to me if you can), when I opened the S&T all setting were the defaults which were set from the factory. However, when I went to "file-new", the small window which opens offering you a choice of templates, template #1 which I created before losing my S&T was in the window. When I clicked on it, the map was, indeed, the template I had saved. Now, how in the heck could that be?

Ron
tcassidy
The template file you created was saved in a folder set up by the original installation of S&T. Removing that installation does not necessarily delete the folders that are set up. Therefore, the files in those folders are still there. As it is the default template folder where it was placed that is where S&T defaults to looking for that type of file. So your new installation found it there.

Terry
tcassidy
If you did find the original location of the S&T folder in Program Files, you should have tried clicking on the Streets.exe file in that folder. It is possible that just your desktop link to that file was broken. However, now you have installed it again, it probably just fixed the link. Usually though, if you try to install a program that is already on the computer, the install routine will ask if you want to repair the existing installation. I gather that did not occur.

Terry
SpadesFlush
Ron, I am glad you seem to be over your installation problems.

Actually, if you look hard enough, you will be able to find your new template file in the folder structure but I will admit that the default location is pretty obscure. The reason it appeared after your re-install was that it was there all the time; it was not affected by your problems running S&T. The installation created a 'default' New North America Map template (STT) with all the factory settings but without changing any other STT files you might have created. So, when you initially opened after the re-install, that is the STT file that was operative. In other words, Microsoft creates an initial New North American Map.STT file and you make all the rest. Note that the NNAM.STT file can be altered by users and re-saved to permanently change the start-up look of S&T but I do not advocate doing that.
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