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"Product key not valid" error in Microsoft Streets and Trips
rockyroster
I had downloaded the trial version of Streets and Trips 2011, and when the trial ran out I purchase a CD of the software. When I deleted the the trial version and installed the CD it says that my product key is invalid. I am unable to run the software for my job till I can figure why my key is bad. I had Microsoft give me a new key, but it says the same thing. I think it still has the old trial version on the computer because it also says that the 90 day trial has expired.

Does anyone have a fix for this, I need the software for my job.

Thanks,
Paul.
SpadesFlush
Something is not making sense here, with all due respect. If you had a trial version up and running, it did not need to be deleted. If you purchased a CD with a valid product key, all that should be required is to simply insert that key at the start-up prompt that gives you the choice of doing that or proceeding to the trial version. In a sense, the CD is superfluous; all you need is the product key to convert the trial version to the permanent version.
t923347
Uninstalling the trial version doesn't accomplish anything either, as it leaves registry entries around so you can't just keep reinstalling the trail version over and over again. That's why you're seeing that the version you deleted from your system is still saying that the 90 day trail has expired.
rockyroster
Well, how do you clean up the mess?
t923347
No idea, but a guess if you know enough about the Windows Registry you can find all the pieces that you need to delete, if that's where all the pieces reside.

I agree with SpadesFlush, it should just work if you purchased a valid copy of Streets & Trips 2011 either by download or on CD/DVD.
rockyroster
I knew now, I won't have deleted the trial version...
Marvin Hlavac
Paul, if I recall correctly, beside the option to activate online, there should also be an option to activate over the phone. I'd suggest to try that option.

P.S Don't worry which version you have installed on your computer, the trial or the retail. They are both identical. Just have your Activation Key handy when you are ready to make the phone call.
rockyroster
I have already tried that, and got a new product key that is invalid, and had Microsoft inside the computer too, and still no luck.
tcassidy
Is it possible the shortcut on your desktop still points to the wrong product? You might try going to the Streets and Trips folder in Program Files and trying to start the program with the 'Streets.exe' file.

Terry
rockyroster
I have already tried that, too, and still the same thing.

Is there a program that I can use to remove the rest of the old trial software?
tcassidy
A half decent registry cleaner can do that if you know what you are doing. However, I am surprised the Microsoft tech in control of your computer could not accomplish something of that nature. They would know what to remove.

Terry
rockyroster
I have tried cc cleaner to no luck.
rockyroster
I just need the Streets and Trips for my job, right now I don't have anything. I really need help to get it up and running.

Thanks,
Paul
t923347
If it's so critical do you possibly have a backup of your PC from before you deleted S&T trial or before the trial expired? I'm wondering if reverting your PC to a state where S&T worked would be the best solution. Once you have a working version of the program it may accept the product key.

Maybe an extreme solution attempt, but it sounds to me like you're running out of options.
tcassidy
Did you try starting the product in administrative mode and then enter the product key you have (assuming your o/s is other than XP)?

Terry
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