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Unable to download CoPilot
GoneNomad
From my messages to ALK tech support:

Quote:
Summary: Unable to download CoPilot
Problem Description: I placed the order thru your online store for CoPilot Live Premium Android, using a Dell Windows XP PC to place the order. I received this download link via email http://www.copilotlive.com/store/download.asp, but after I enter the pertinent info, when I click on the "download" button, it just causes another window to pop up with another download button. Clicking the download button does not cause a download to start. Please let me know what I need to do to make this work.
ALK's Response Via Email (Sebastien):

Quote:
Some of our customers have experienced difficulties downloading CoPilot via Internet Explorer. If you are using Internet Explorer, I would suggest you try downloading CoPilot via Mozilla Firefox or Google Chrome.Please be aware that the web browser you are using and/or your browser settings can affect the downloading of an application.
My reply to this message:

Quote:
I don't use Internet Explorer. I was using Firefox 13.0.1 when it would not let me download the CoPilot for Android that I purchased. I would like to get the product I bought. Surely you must have a way for me to download it.
ALK's Response Via Email (Sebastien):

Quote:
Please try using a different web browser than the one you are currently using.
My reply to this message:

Quote:
I have now attempted to download the CoPilot for Android that I purchased using a different computer, running Windows 7. I tried Internet Explorer 8 that came on this Windows 7 PC, as well as Firefox 11, and neither one of those worked. So then I downloaded and installed a fresh installation of Google Chrome just to download your product, and the result was the same as every other browser/OS I've tried: After entering the information, I am presented with a page that says:
Download
Downloadable Item
CoPilot Live Premium, USA Maps

When I click on the "download" button, it simply brings up another page with another download button, and when I click on this button, nothing happens.

I have now tried the following Windows systems, and get the same result every time:
WinXP/Firefox 13
WinXP/Internet Explorer (There's also an "unsupported browser" message in this case)
Win7/Firefox 11
Win7/Internet Explorer 8
Win7/Google Chrome, newly installed.

Please note that I have "simple" home internet access - these computers are not protected by any kind of firewall or protective software that might interfere with a download. I download things all the time from many other sites without any problems like I'm having downloading from your site.

Please advise what WILL work, rather than just "try something else"
I realize I am trying to use a Windows PC to download an Android version of CoPilot (and I have a good reason), but ALK sure hasn't even hinted that's the problem. Surely the file download functionality of ALK's website cannot be platform-specific.
GoneNomad
Update: I had a friend try to download CoPilot using the link I was given. They were using a Mac at a different location than my computers. And they had the same result - clicking on the download button just brings up another window with another download button (that does nothing when clicked).
tcassidy
Guess you'll have to do it on an Android. You've tried everything else!

Terry
GoneNomad
I can see the name of the file that (I think) is what I need (but still cannot download), which is: com.alk.copilot.alkdirect.apk

Does anyone already have this file?
malaki86
If you download it with your Android device, the file will be on the phone. You just need a file browser to hunt it down, but it will be there.
GoneNomad
ALK's Response Via Email (Jason) - 15/08/2012 04.05 PM
Quote:
I just tested the site, and downloaded the APK file without any issues from the link you were sent. Have you tried downloading the APK file directly to your mobile device? This is recommended.


My reply:
Specifically which url did you download it from? And specifically what did you use to download it?

ALK's Response Via Email (Jason) - 16/08/2012 08.54 AM
Quote:
I downloaded the APK from http://www.copilotlive.com/store/quickstart.asp. I was able to do so using Google Chrome on a Windows 7 PC. I've also been able to use this URL to download the APK straight to my mobile phone in the past.
My reply:
Jason - I went back to http://www.copilotlive.com/store/quickstart.asp again, and just happened to click on the "QR code" that is located under the line "Step 1: Download CoPilot Live APK Download the 'com.alk.copilot.alkdirect.apk' file directly to your Android smartphone/tablet" and it opened up a normal download window (with a save as).
I had no idea this QR code was a link. It does not look like any clickable download link on any other website, and there is NO text anywhere saying to click on the
QR code. I'm sure I'm not the only one who would not recognize that QR code as a clickable link. But now, after who knows how many messages back-and-forth to Sebastien and yourself, I finally stumbled on to it. There is no reason it should be this difficult to download your software.

Which brings me to my next problem, since I plan to get the laptop version as well. Under the "CoPilot Live v8 Laptop" it says: "Step 1 - Download CoPilot Live v8 laptop software and maps to your laptop - Click on the download link above and save the .EXE file to a location on your laptop."
But I do not see that "download link" anywhere on that page. Please let me know WHERE that link is.
Attached Images
copilot-quickstart-screen-capture-1.jpg   copilot-quickstart-screen-capture-2.jpg  
GoneNomad
ALK response Via Email (Sebastien) - 16/08/2012 02.36 PM

Quote:
In addition to downloading the app, you will also need an Internet connection on your device to activate CoPilot and download the maps. You are welcome to use an Internet mobile connection but please be aware that we strongly recommend a WiFi connection as it is more stable and will take less time to download.

I would suggest you connect your device to a WiFi hotspot and download the app from the following link: http://www.copilotlive.com/store/com.alk.copilot.alkdirect.apk
My reply:

The link you gave below: http://www.copilotlive.com/store/com.alk.copilot.alkdirect.apk works without any problem on my WinXP pc. It was never an issue of which OS/browser to use.

Since your previous message, I had finally realized that the QR code at http://www.copilotlive.com/store/quickstart.asp is a clickable link (the same link you gave in your latest email). I had no idea this QR code was a clickable link, since it does not look like a normal clickable download link on other websites, and there is no text anywhere saying to "click on the QR code." I'm sure I'm not the only one who would not recognize that QR code as a clickable link. In the meantime I was able to get my Toshiba Thrive tablet connected to the internet via a wired USB-Ethernet connection, so that should provide the most stable download of all.
GoneNomad
Quote:
Originally Posted by tcassidy
Guess you'll have to do it on an Android. You've tried everything else!

Terry
I now have my Toshiba Thrive tablet (freshly updated to Android 4) connected to the internet (wired LAN connection via a Linksys USB300M USB ethernet adapter). Using the Thrive, when I go to the link ALK originally provided, I STILL get the same result after entering the requested information and pressing the download link button merely brings up another window with another download link that does not work!
tcassidy
I guess I'm glad I already have it on my PC. I can't honestly remember the download but think they provided a couple of links. It certainly wasn't that difficult fortunately.

Terry
GoneNomad
I'm sure they do have links that work. But the problem is they provide links that do not work (in the order confirmation email I received) and refer to links that do not exist (on the "Quickstart Setup" page at http://www.copilotlive.com/store/quickstart.asp

This morning ALK tech Jason provided the missing links for:
CoPilot Live v8 Laptop - Windows XP/7 32-bit - Download 1.2GB
CoPilot Live v8 Laptop - Windows XP/7 64-bit - Download 1.2GB
which are referred to on the "Quickstart Setup" page: "Click on the download link above" - but isn't actually anywhere on that page.

I didn't want to post the links in an open forum, but if anyone needs these links, let me know.
GoneNomad
My latest message to ALK tech support:

I successfully installed the CoPilot app, entered the key provided in the order confirmation email, set up a CoPilot ID (using a new, different email address), received the email confirming that CoPilot ID had been set up, and went into the next step which was customize settings or use standard settings, went through several screens picking custom options, and now the Thrive has been sitting on this page for about a half-hour:

"OnDemand Maps
We need to download a few files to get you started with OnDemand Maps. This should only take a few minutes.
Waiting for connection..."
My only option on this page is the red bar at the bottom labled "Quit CoPilot"


How long should I wait? It seems like it has been far too long already.

FWIW, the Thrive tablet has a fully functional internet connection, which is working fine. I just checked it by pulling up the latest google news page and local weather, so I know the problem is not a lack of a good internet connection.
___________

Since this process was going nowhere, I cancelled this process by quitting CoPilot. When I did that, I got this message:

"You will need to finish downloading your first map to start using CoPilot Live. If you quit, your download will automatically resume when CoPilot is restarted or you may download your map with CoPilot desktop management software. Access CoPilot Central at www.copilotlive.com/central"


Oh goody. ALK is sending me on yet another wild goose chase. Naturally I tried that url. And guess what? It doesn't work either. It automatically redirects to a different URL on the UK version of their website.
GoneNomad
This is beyond ridiculous. The rudimentary navigation functions in S&T are looking better all the time. Maybe someday ALK will get their act together. More likely Google will make a standalone nav program for Android that will be better, and certainly will be a lot easier to install.
GoneNomad
I got this (curt) response Via Email (Jason) - 16/08/2012 03.23 PM

Quote:
As stated on our web site:

How do I download maps to my Android phone/Tablet?

Installing CoPilot Live on an Android phone is a two stage process. You first need to install the application on your mobile device, then download your required map region to your device's memory card.

1) Install the application on your mobile device. If you have purchased CoPilot Live from Google Play (Android Market), the application should download and install automatically. If you purchased CoPilot Live from the CoPilot Live online store or from a reseller you will need to download and install the application by going to to the links provided in your receipt/order confirmation email.

2) Download maps to your mobile device via Wi-Fi Connect your phone to Wi-Fi Then from within the CoPilot Live main menu, select MyCoPilot > My Maps Choose the map area you wish to download You can download just the map area you need or an entire region depending on what map regions you are licensed for You can return and download additional maps at a later time as required
So what ALK is saying now is that the maps can ONLY be installed over a Wi-Fi network connection. Even though ALK tech Sebastien previously told me that a Wi-Fi connection is the "preferred" connection (compared to a cellular network, for obvious reasons). After many emails, in all of which I told them I was connecting via a wired USB ethernet adapter, and after successfully downloading and installing the CoPilot app itself via my USB-Ethernet adapter, this was the very first indication of any requirement to download anything via Wi-Fi.

So I went and got a Wi-Fi router, hooked it up, and what do you know? Where it had stalled out at the "OnDemand Maps" step before, when connected via Wi-Fi instead of via wired ethernet, it proceeded without further delay, and downloaded the full 1.3GB North American map without any further problems.

I proceeded to take the Thrive tablet outside to see how quickly it locked on to the GPS satellites, and although the GPS lock was established fairly quickly, when I launched CoPilot, it still took nearly two minutes to acquire the location, even though it showed seven GPS satellites with fairly strong signal bars.

My subsequent experience (which is limited to about 15 minutes walking up & down the street) is not too positive. CoPilot locked up (I think) twice during this time. I could get back to the home screen, where eveything else worked, but all that was where CoPilot was supposed to be was a blank black screen. I had to reboot the Thrive to clear this problem. Maybe I should have tried CoPilot before I updated the Thrive to Android 4.0.4, but I wanted to do that first, before any applications were installed. And I had no problem installing the two OS updates via my USB-ethernet adapter (or doing anything else via this internet connection, except installing CoPilot's map data).

UPDATE: I was just able to duplicate one of the circumstances that locks up CoPilot: clicking on "Route Demo" freezes the screen in CoPilot. I can go back to the home page, where everything seems to work normally, but if I then try to go back to CoPilot, the screen is completely black except for the task bar at the bottom, and the only way to clear this is to reboot the Thrive tablet.
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