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2013 S&T GPS receiver won't find satellites
missroselee
Just installed Streets & Trips 2013 on a new computer (Dell Toughbook). Everything is up and running, says device drivers are up to date, yet when I start tracking, the GPS receiver will not pick up any signal?
tcassidy
Make sure you are using the cord to attach the GPS to your laptop rather than plugging the dongle directly in to a USB port. Sometimes the rf interference from the laptop can overpower the small signals received from the GPS satellites.

The GPS unit must have a good view of the sky.

The first time you use a GPS receiver it could take over 3 minutes to get a solid fix as it needs to locate a satellite and download the necessary information to be able to know where the other satellites are at that moment.

Terry
missroselee
Thanks cassidy.

This is the receiver that had come with 2011 so it had worked previously. I didn't try a cable before I gave up for the day, but did everything else under the sun since 9pm last night to get it to work. Microsoft of course is no help. I had upgraded to 2013 so didn't know if I need a new receiver or not. I saw some suggestions on here for different types of receivers that are compatible and think I may need to try one?

The previous HP that I had been using, the mother board went bad on it, is it possible it corrupted the gps receiver?
tcassidy
No, the most likely problem is the Dell is not as well shielded (a common problem nowadays) and is drowning out the GPS signals. We always recommend you use the included USB extension because of this and to allow for better sky view placement of the GPS.

Terry
Marvin Hlavac
Hi missroselee, and welcome to the forum. Terry has most likely identified the cause of your problem. I've never been able to use the USB GPS stick plugged directly to my computer as it would never acquire GPS fix, but less then a minute after I connect it using a USB extension it always starts to work just fine.

The following talks about the subject, too: http://www.laptopgpsworld.com/4117-what-can-interfere-gps-signal
missroselee
Ok. This is an older Toughbook so I don't know if that has something to do with it. We have the cable out this morning and are going to try it. I hope it works and thank you guys!
missroselee
Thank you again! Instant fix. It worked almost as soon as I clicked "start tracking".

The sad part is I spent almost three hours on the phone with Microsoft and let them get on my computer and not one time did they ever bring this issue up. So glad for forums like this and people's willingness to help! I use this software for my job so it was urgent to get it working. Thank you again!!!
tcassidy
Glad that worked for you! It could just be the design of the Toughbook; proximity of the USB ports to internal antennas or shielding at that particular point. However, GPS antenna placement is just as important and using the extension gives you that flexibility.

Terry
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