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Issues installing Copilot V9 Laptop on Panasonic CF-30 running Windows 7
The_Paladin
Greetings!

Having become somewhat disillusioned by the "support" offered by ALK, I am hoping that the good folks here might be able to help me through the issues I'm having with Copilot V9 Laptop. I have *tried* to install it on my Toughbook CF-30 Mk1 running Windows 7 32-bit multimple times, only to have it display the following after install:



ALK support has had me uninstall, reinstall, and delete all redistribution install trying to get it to work, but still no joy. I have verified the correct version with them, etc, and it's now been 4 days since they last responded, and I am fast approaching the end of my rope.

Is there anyone that might be able to help?!?!?

Thanks!

-Tim
Attached Images
copilot.jpg  
DieselBoss
It is that wacky resolution of your screen. 1008 X 730.

CoPilot attempts to "scale" to the resolution of the device. However, I have found a very few oddball sized displays that it pukes on and the result is that blank screen that you have.

There are only two ways to work around it. (1) chnage the resolution of the device to one that CoPilot will open properly. or (2) convince CoPilot support to give you a file "hack" to force the opening resolution to be one that will open on your device.
tcassidy
He is probably running 1024x768. I do note that the numbers CoPilot v9 lists do not match the full output of the device. For example, my Yoga Book with Windows gives 1904x1121 for a device that is 1920x1200 @ 100% scaling. It does not quite fill the screen so is probably the closest numbers it can do.

Terry
Attached Images
resolution.jpg  
tcassidy
I did try forcing 1024x768 on the Yoga and CoPilot gave me a usable map at 1008x869 This is Win 10 64 though.

Terry
Attached Images
resolution_2.jpg  
DieselBoss
Quote:
Originally Posted by tcassidy
He is probably running 1024x768. I do note that the numbers CoPilot v9 lists do not match the full output of the device. For example, my Yoga Book with Windows gives 1904x1121 for a device that is 1920x1200 @ 100% scaling. It does not quite fill the screen so is probably the closest numbers it can do.

Terry
@tcassidy is also correct. It will be slightly less than the chosen screen size in the Windows monitor properties because of the borders. You also point out that 1008x869 works (which is because of a common old 1024 X 768 monitor setting) and we also know that Paladin's derivative resolution of 1008 X 730 does not work.
tcassidy
But 869 is more than 768!

Terry
DieselBoss
Quote:
Originally Posted by tcassidy
But 869 is more than 768!

Terry
True, sorry. I have about 8 windows open doing various support chats right now. Let me rephrase it this way: it doesn't like his current resolution.
tcassidy
Oops! It was 689. I guess I can read but not write!!

Terry
tcassidy
I have a Win 7 32 bit desktop and connected it to a 4:3 monitor set to 1024x768. After installing CoPilot v9 and moving my license, it came up with 1008x730 with the taskbar hidden. Unhiding the taskbar gave me 1008x690. Seems to work fine both ways.

You might want to hide or unhide your taskbar to see if the change in resolution is ok with CoPilot

Terry
Attached Images
resolution_3.jpg   resolutiont.jpg  
DieselBoss
Quote:
Originally Posted by tcassidy
I have a Win 7 32 bit desktop and connected it to a 4:3 monitor set to 1024x768. After installing CoPilot v9 and moving my license, it came up with 1008x730 with the taskbar hidden. Unhiding the taskbar gave me 1008x690. Seems to work fine both ways.

You might want to hide or unhide your taskbar to see if the change in resolution is ok with CoPilot

Terry
@tcassidy: that is a good idea. Since he has not been back to reply, we don't know what he has tried. I am convinced that it is a resolution issue because I have seen it multiple times in the past. Your idea of hiding the taskbar could work because this only happens at a few wacky resolutions.

The OTHER thing (also related to resolution) FYI is when a user has set their "Display Settings" to some larger scaling. It says like, something about text and apps to 100%, 110%, 125%, etc. I have seen CoPilot do this on certain machines when they set those. Sometimes the user can try different scaling settings and "poof" the problem is also fixed. Just in case anyone runs into this in the future - another thing to try...
tcassidy
I don't think resolution scaling is available in Win 7. I certainly saw the difference it made in win 10 with the Yoga.

The OP may also want to check if he has the latest graphics driver for his machine.

Terry
tcassidy
Oh yea. I remember that screen setting now!

terry
GoneNomad
Quote:
Originally Posted by DieselBoss
It is that wacky resolution of your screen. 1008 X 730...CoPilot attempts to "scale" to the resolution of the device. However, I have found a very few oddball sized displays that it pukes on and the result is that blank screen that you have..
Nope.
Quote:
Originally Posted by tcassidy
He is probably running 1024x768. I do note that the numbers CoPilot v9 lists do not match the full output of the device...
Yep.

The resolution stated at the top left is the "live area" of the window, e.g.:

...which in my case is on a 1920 x 1200 display. The live area is 6 pixels smaller than that horizontally and 69 pixels smaller vertically due to the larger margins top & bottom (menu bar & task bar). CoPilot will *always* report a "wacky resolution" at the top left because it's only the live area (in this case, 1914x1131) of the total screen resolution (1920 x 1200).

OP's screen cap shows 1008x730, which is 16 pixels smaller than 1024x768 horizontally and 38 pixels smaller vertically, which seems correct assuming he has default Windows appearance settings (my settings are not default).
Attached Images
screen-cap-1.png   screen-cap-2.jpg  
tcassidy
Yes, we figured that part out. DieselBoss is the expert in this area and has probably seen sizes that don't work. That doesn't appear to be the case here but it was certainly worth pursuing.

If you have other suggested solutions, don't hesitate to offer them. Always assuming we ever hear back from the OP!

Terry
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