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Issues installing Copilot V9 Laptop on Panasonic CF-30 running Windows 7
DieselBoss
It is a display issue. It is either his resolution, his GPU driver, or Windows scaling. I've seen this issue dozens of times with the latest CoPilot.
GoneNomad
Quote:
Originally Posted by tcassidy
Yes, we figured that part out. DieselBoss is the expert in this area and has probably seen sizes that don't work. That doesn't appear to be the case here but it was certainly worth pursuing.

If you have other suggested solutions, don't hesitate to offer them. Always assuming we ever hear back from the OP!

Terry
Yeah, he never bothered to mention what res his display is running at. Seems like the few new threads on here consist of one post followed by many suggestions to an OP who is never heard from again. The CF-30 specs indicate it has a display res of 1024 x 768, as you & I expected.

Quote:
Originally Posted by DieselBoss
It is a display issue. It is either his resolution, his GPU driver, or Windows scaling. I've seen this issue dozens of times with the latest CoPilot.
CoPilot is a buggy POS (especially the Windows version) and I don't doubt that it's a GPU or other compatibility issue. I don't doubt your experience with troubleshooting CoPilot issues, because it has so many and you sell the product.

But this:
Quote:
Originally Posted by DieselBoss
It is that wacky resolution of your screen. 1008 X 730. CoPilot attempts to "scale" to the resolution of the device. However, I have found a very few oddball sized displays that it pukes on and the result is that blank screen that you have.
...sure makes it seem as if you didn't know that info in the top left is *not* the actual display resolution of his laptop, so I wanted to make sure that was ruled out as a possible culprit. Since the OP never bothered to mention what res his display is running at, the problem *could* actually be caused by some non-standard res., but it won't be 1008x730.

The CF-30 specs indicate it has a display res of 1024 x 768, as Terry & I expected.
It's also a decade-old laptop (intro'd in 2007), so from another point of view, it's not worth fiddling with it,
especially since it doesn't seem too much of a priority for the OP with the problem.

I'll bow out here since this is way past beating a dead horse.
DieselBoss
Agreed Nomad. I am multi-tasking dozens of troubleshooting issues across 6 or 7 different products at any given time. I should not have used any specific numbers because they can sometimes cause a rabbit-hole, as now. I should have said "resolution problem - try others."
The_Paladin
Wow! My apologies for not checking back in--I was under the impression I'd get notification of new posts in the thread via email, so I never bothered checking back in... (My Bad!)

The display is indeed running at 1024X768. Graphics drivers are the last update from Panasonic (with point taken about the age of the laptop). In my defense, it was brand spanking new when installed in my patrol unit back in 2008...

Given what I've seen, I may try some different drivers and se what happens. I cannot thank ALL of you enough for pitching in and trying to help, it is GREATLY appreciated!
tcassidy
Welcome back! Hmm. My experience is I get email notifications for updates on all threads I have posted to. Did you check your garbage or whatever setup you have if the address is not known.

Terry
The_Paladin
Terry,

I've updated the graphics drivers to a version compatible with Windows version from 7 to 10, tried changing screen resolution (it only supports 1024X768 and 800X600), enabling and disabling the task bar, and still no joy. On the bright side, ALK DID respond to me, finally, though the response wasn't at all what I'd hoped for...



Yes, I get the whole shebang is old (so am I, for that matter, but...) it's served me well for a while. And while both this vehicle and me will be decommissioned this year (the vehicle in August and me in November), I was still hoping to get it working as I'll no longer have dispatch software and a connection to our surrounding county's system. I *suppose* I could finally get rid of this flip phone and move firmly into the 21st Century as my daughter has been bugging me incessantly to do, and that would likely solve all of these problems.

I really do very much appreciate all of the responses and assistance on all of this. You folks are awesome!
The_Paladin
Now that I've got my reading glasses on, perhaps I'll see that the above posts referred to the display driver, and not the graphics driver...
tcassidy
Did you try downloading a different map from the one you are using. Or uninstalling the entire program ( **make sure to move your license first**), download a fresh copy and reinstall.

Terry
The_Paladin
Terry,

I haven't even gotten to the point of being able to enter my license info. that's the screen I get as soon as the install is done. I've uninstalled and reinstalled at least 5 times now. I'm starting to find myself agreeing with GoneNomad!

-Tim
tcassidy
Aah! You have to enter your license before you can download maps so that lets that out too.

I don't see why age of the device should matter. Unless it is due to the graphics driver being too old to support the program. Unfortunately, I don't have anything that age and supporting Win 7 and 1024x768 to test!! Close though.

Did that device actually come with Win 7? Sounds like XP or Vista territory!

Terry
The_Paladin
The CoA on the bottom is for Vista. If (and this is a BIG if) my memory serves me correctly, the upgrade to 7 was done by our surrounding county when they updated their dispatch systems--they dispatch for us since we're so small.

On a side note, it looks like I'm going phone shopping with my daughter tomorrow night...

-Tim
tcassidy
Ok. I know I can't help you now. I dragged out an HP TX2000 about the same age as your device which I had previously upgraded from Vista to Win 7 changed it from 1280x800 to 1024x768 and installed CoPilot 32 bit on it from my original email link. It started fine after a slight hesitation and went to the My Maps screen after whining about my license being in use on another unit. I didn't bother downloading a map as you didn't get this far.

Sorry I am truly out of ideas!

Terry
The_Paladin
Terry,

Much thanks to you and everyone else who responded trying to help get this straightened out. I've contacted ALK and requested a refund, as I'm truly at wit's end, and the thought of spending even more time trying to troubleshoot this is giving me heartburn. Or possibly angina, it's hard to tell...

-Tim
Ken in Regina
Quote:
Originally Posted by The_Paladin
Terry,

Much thanks to you and everyone else who responded trying to help get this straightened out. I've contacted ALK and requested a refund, as I'm truly at wit's end, and the thought of spending even more time trying to troubleshoot this is giving me heartburn. Or possibly angina, it's hard to tell...

-Tim
We fellow geezers can relate.

Get a phone with a large enough screen that you can easily see it (I have a 6"-ish screen). Also, if it's possible test it outside in the bright sun before you pay for it!

If CoPilot is useful/important to you, the Android version is quite decent and affordable.

...ken...
DieselBoss
The_Paladin. I realize that you don't know me, but I own a business that sells, installs, and services technology products in heavy trucks for the last 20 years. I also was one of the original beta testers for CoPilot and have been their only outside sales outlet for the Truck version for over 10 years. I regularly connect remotely to trucker's computers to fix issues with CoPilot, or viruses, etc. This service is free for anyone who buy products from us. However, I am also a big fan of Marvin's forum here and the regular folks who continue to use it all this time. If you ever want me to remote into your device and look at this issue, I'll do it for free. Just make sure you have a good internet connection at the time and call after lunch time if you are interested. Ask for Don Jr. I am not going to put my number here because I am not spamming this site and never will. Just google my screen name here and you can't miss my site. The number is there.
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