Good News .. new versions (Garmin Mobile PC w/2010 maps ..)

Hi again,

When I logged in to MyGarmin, I was notified of an upgrade being available until sometime in mid October. I was given the option of downloading or ordering the DVD for a $10.00 shipping fee, which is what I did.

We'll see what happens when I try to install....

Will keep you posted.

Brad in Moab, UT - for the moment

Well based off of the time limits posted for the upgrade. I'm registering today.

Hi Guys,

The rest of the story ....

Received the DVD (With product key) and tried to install. No Joy!

Called tech support - the DVD does not support Mobile PC, only the download. Don't know why it was on option for me to order.

Refunded my $10.00 shipping fee and I'm out in the weeds.

If I come up with a Net connection with any speed, I'll try to download. Next version (2011) will be compatable on the DVD.

Brad in Moab, UT for the moment.

Interesting information! The DVD would probably work with MapSource and you could create an image for Mobile PC from MapSource. Maybe the problem is the product activation can not work with the 20x associated with Mobile PC. Or maybe the techs don't know what they are talking about.

Terry

It's always nice to know a product developer things of the future of the product.

Hey SnoBear,

How about some details of what happened when you tried to install the update DVD?

Did it tell you that you have to have a previous version of City Navigator already installed in order to install it? If so, there's probably a way around that.

Let us know exactly what happened when you tried to install the update and perhaps we can help make it work.

...ken...

Ken, you are right about requiring MapSource but I don't think that is the message SnoBear gets.

I bet the message was about connecting a GPS. However someone else on the site pointed out that you can still install the map on your computer. You browse the DVD, open the Windows folder, open the MSI folder, and click on the CNNANT20xxUpdate_ENU.msi file. It will install the map files on your computer and they should be usable by MapSource once you have acquired that program.

Terry

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Terry, if SnoBear doesn't have a previously installed version of City Navigator maps I don't know if it will even get that far.

In any case, I'm pretty sure the MSI installer will install Mapsource as well as the maps. My update disks have always included the latest version of Mapsource (latest at the time the disk was burned).

...ken...

Ken, I just completed the install of my old CNNANT 2009 update DVD on a computer with no Garmin products previously installed. You are correct though in that it did include MapSource.

Terry

Just to clarify, did you do this using the .MSI installer package on the disk, NOT the Setup.exe or Autorun???

...ken...

Sorry, yes that install was using the MSI file listed above. I accidentally purchased that disk last year before I had a Nuvi.

Terry

Hi again

When I did the setup routine, I had a choice of device to install to - GPS20x or Garmin Mobile PC. After entering the Product Key (Included with the DVD) either device gave an error message.

"An error occurred when quering your Garmin GPS for information. Please insure Software is current and retry the setup"

This is with the GPS plugged in to the laptop.

With the GPS unplugged the following error message was provided.

"This Garmin GPS is not eligible for this update because a previous map version is not installed."

The 2009 version is installed and working fine. I tried the download option from the DVD setup and after pulling it all down the install failed with the previous message.

Oh well ...

Brad in Moab, UT for the moment

I have the following additions to add to my previous post here...

Garmin has a bubbling pot of customer relations problems boiling on its stove. There are several reasons for this. They are related to Garmin's Download Manager, one's ISP and the 2.02 GB size of the download.

Starting with Garmin.

The map verison 2010.2 is the one under discusson here.

First, their Download Manager does not manage. It restarts the down load --- even if you click on the 'pause' button which changes to 'resume' and then click on the resume button.

Second, their $10.00 CD does not contain the map. It contains the Download Manager. The Download Manager is downloadable from their site. If you cannot download the manager, are you going to be able to download the map???

Third, the map cannot be obtained on CD.

Fourth, the map download cannot be split into smaller chunks.

Fifth, you cannot use a 3rd party download manager.

I gleaned this information from Garmin's tier 2 technical support at 1-800-800-1020.

Now for the ISP.

I will describe my connection. From that you can evaluate yours with respect to this 2.02 GB download.

I am a simple home user with a home user contract with Hughes Net. My ISP to Desktop download speed unfettered by Fair Use Policies is around 650 KB/sec measured. Fettered by the Fair Use Policy my measured download rate was 45.8 KB/sec. My contract gives me 700 KB/sec. My contract also allows 200 MB/day before the Fair Use Policy kicks in. The Fair Use Policy does not apply to me between 1 AM and 6 AM CST -- 5 hours.

So I start this 2.02 GB download at 1 AM. The initial download rate is 120 KB/sec. This calculates to 4.67 hours to finish. But as we all know that is not what is going to happen. After 30 seconds the download rate averages 65 KB/sec ( see graphic below ) and now I am looking at 8.63 hours to finish. My 5 hour window is blown away. I managed to get 90% of the download down when the Fair Use Policy kicked in. Now the Download Manager is estimating over 37.4 hours to complete the download with the download rate at around 1.5 KB/sec.

I complained to my ISP. They responded by removing the limit. They then told me that once I had downloaded an additional 200 MB the Fair Use Policy would again kick in. Beyond this they told me they could not remove the limit again until 30 days had passed. Oh, wow! That was a big help.

So fair warning.

Back to Garmin.

Tier 2 technical support did manage to provide me with ( not yet received ) a CD with the 2010.1 version (2010.2 as the download) of the map on it no charge. That was their best shot.

I hope that this saves a smattering of trouble for someone out there.

Rod

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I guess some of us have better luck at downloading than others. I have downloaded at least 4 map upgrades for my Nuvi from Garmin. Each was around 2 Gig and took 2 to 4 hours depending on the time of day. I can't comment on their download manager as I didn't try pausing it.

If you actually received a DVD rather than a CD, I think it would include the map data. It seems a waste to use that much space for a small program such as the manager itself. When you explore the disk, what are the files on it?

Terry

I received my CD yesterday. Unfortunately I do not drive in Europe. Garmin is sending a USA map. More in November...

Rod