Heads up everyone - if you contacted iNav over Christmas, they are now denying that they received your email support request.
So I just emailed them my "automated confirmation email" to prove that they did receive it.
iNav tech support is real trouble.
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Dear iNav:
I double checked my activation records and at no time did I have 2 PCs activated with
iGuidance v. 4.
There were many failed attempts to activate because your servers, if you recall, did not take activations properly for a considerable period of time.
I had one valid activation on a Dell, which was transferred to a new Dell around April 2008.
Please adjust the activation system to get me an additional activation.
Furthermore, your email incorrectly state that you did not receive a email from me during Christmas, therefore I attach the acknowledgment from iNav.
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Automated Response - Do not reply to this message
Wednesday, January 7, 2009 8:10 PM
From:
"iNav Support" <support@inavcorp.com>
Add sender to Contacts
To:
xxxxxxxxxxx@yahoo.com
Thank you for contacting iNav Support Department. Please note that our company is closed from 12/25/08 - 1/4/09. Your inquiry will be responded to as soon as we re-open in 2009.
Please feel free to access additional helpful tools and resources such as online user manual and/or FAQ sections from our website via
www.inavcorp.com/support.php.
Thank you and Happy Holidays!
Support Team
www.inavcorp.com
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Our record shows that we received your 1st email on 12/10, and we responded on 12/12.
Upon looking into your record, our server shows you have indeed activated on 2 different PC's. 1st time on 8/2/07, and 2nd time on 8/28/07. In order for you to activate on any other PC's, you will need to de-activate iGuidance on at least one of those 2 PC's. To de-activate, please launch license manager appl under C:\program files\inav\iguidance and select "internet de-activate" and then click on "de-activate" again on the next screen. Make sure your PC is connected to the internet when you perform this.
